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IT Business Transformation Leader
hace 1 mes
Job Overview
We are seeking a highly skilled IT Business Transformation Leader to join our team at Novartis Farmacéutica.
About the Role
This is a key leadership position that drives forward thinking and innovation within business w.r.to tech driven business capabilities and processes. The successful candidate will lead conversations with consulting mindset together with other IT TT functions, ensuring seamless collaboration and delivery of high-quality results.
Main Accountabilities
The IT Business Transformation Leader will be accountable for:
- Driving business transformation programs enabled by technology, co-owning transformation outcomes, and measuring business value of transformation initiatives.
- Improving the 'ease of engagement' with IT TT for the business, supporting the business to understand their choices to manage technology costs.
- Serving as a key business partner for business continuity, providing escalation, review, and approval for key issues and decisions.
- Contributing to the definition of operational objectives and medium-term planning according to the long-term plans established by the IT TT strategy.
- Articulating the local market business strategy and customer experience.
- Understanding and contributing to the Product vision and road-map with the Product Line Lead and Business Product Owner.
- Identifying and prioritizing features to be delivered through the Product Backlog, ensuring the Development Team understands items in the Product Backlog to the level needed.
Requirements
The ideal candidate will possess:
- Experience with customer engagement platforms like Salesforce.
- Contact center experience including any telephony platforms like Genesys and System integration.
- Influencing without authority.
- Relationship Management.
- Working experience within the pharmaceutical industry desirable.
- Interactions with senior management.
- Multi-national global experience.
- A track record delivering global solutions at scale.
What We Offer
We offer a competitive salary of approximately €120,000 - €150,000 per year, depending on experience, as well as a range of benefits, including comprehensive health insurance, retirement savings plan, and opportunities for professional growth and development.
