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Front Desk Associate
hace 2 meses
We are seeking a skilled and friendly Receptionist to join our team at IBIS Budget Málaga Centro. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a warm and welcoming experience for our guests.
Your Key Responsibilities:- Deliver personalized and attentive service to our guests, addressing their needs and concerns in a timely and professional manner.
- Manage check-in and check-out processes, ensuring seamless transitions for our guests.
- Process online and phone reservations, maintaining accurate records and communicating effectively with guests and colleagues.
- Provide information about our hotel, services, and amenities, making recommendations to enhance the guest experience.
- Respond to guest complaints and concerns, resolving issues promptly and professionally.
- Liaise with housekeeping staff to ensure rooms are clean, tidy, and ready for guests.
- Confirm group reservations and arrange personalized services for VIP guests and event attendees.
- Upsell additional facilities and services, when appropriate.
- Maintain accurate records of bookings and payments.
- Support the breakfast shift, ensuring a smooth and efficient service.
- A dynamic and supportive work environment.
- Opportunities for career growth and development within the Accor group.
- A competitive salary and benefits package.
- Accor discounts card.
We are an inclusive company, committed to diversity and equality. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.
