Digital Banking Application Support Specialist

hace 6 días

Madrid, Madrid, España Western Union A tiempo completo

Job Summary

We are seeking a highly skilled Digital Banking Application Support Specialist to join our team at Western Union. As a key member of our Digital Banking Application Support team, you will be responsible for establishing and developing digital banking infrastructure globally, while also overseeing the integration of infrastructure, networks, and real-time payment processing.

Key Responsibilities

  • Establish and develop digital banking infrastructure globally
  • Oversee the integration of infrastructure, networks, and real-time payment processing
  • Provide technical support and maintenance for digital banking applications
  • Assist in troubleshooting and resolving technical issues
  • Collaborate with cross-functional teams to optimize and enhance the customer journey
  • Participate in daily triage of customer-related or technical issues with the Digital Banking app or website
  • Provide coaching to junior members of the team

Requirements

  • Bachelor's degree in Computer Science or related field
  • Minimum 4+ years of experience in building business-critical products and launching them on the market
  • Experience setting up and/or running retail banking IT systems and networks preferred
  • Excellent verbal and written communication skills
  • Experience operating in a L1, L2, and/or L3 IT support model
  • Direct experience with at least one of the following technologies: Mulesoft, Outsystems, Mambu, or similar

What We Offer

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Access to best-in-class development platforms

About Western Union

Western Union is a global leader in financial services, providing innovative solutions to help people move money and achieve their financial goals. We are committed to diversity and inclusion, and we strive to create a workplace that reflects the communities we serve.

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