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We are seeking a highly skilled and experienced Global Key Account Manager to join our team at Nordex Group. As a key member of our organization, you will be responsible for building and maintaining strong relationships with our global key customers.
Key Responsibilities- Customer Relationship Management: Develop and maintain a deep understanding of our global key customers' needs and preferences, ensuring that we deliver exceptional service and support.
- Account Growth: Identify and capitalize on opportunities to grow our business with key customers, through strategic planning and execution.
- Issue Resolution: Proactively address and resolve technical issues affecting our key customers, ensuring minimal disruption to their operations.
- Reporting and Analysis: Provide regular and detailed reports on customer activity, performance, and trends, to inform business decisions.
- Leadership and Collaboration: Work closely with cross-functional teams to develop and implement strategies that drive business growth and customer satisfaction.
- Education: Engineering degree or similar.
- Technical Skills: Proficiency in Microsoft Office, Excel, PowerPoint, and other relevant tools.
- Language: Proficiency in English.
- Experience: 10 years of experience in service operations, with a proven track record of success in a similar role.
- Personal Qualities: Proactive, team player, humble, result-oriented, resilient, and empathetic.
