Front Desk Supervisor
hace 2 semanas
Job Summary
As a Front Desk Supervisor at Marriott, you will be responsible for providing exceptional guest service and ensuring a seamless check-in experience. You will work closely with the front office team to resolve guest issues and provide a high level of customer satisfaction.
Key Responsibilities
- Process guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
- Manage guest payments, including processing room charges, cash, checks, debit, and credit.
- Anticipate sold-out situations and arrange alternative accommodations when necessary.
- Coordinate with Housekeeping to track room readiness and ensure a smooth check-in process.
- Assist management with supervisory tasks, including hiring, training, and evaluating employees.
Requirements
- Bachelor's degree in Hospitality or Business Administration.
- 2 years of experience in a similar role, with a focus on crafting exceptional guest experiences.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
Preferred Qualifications
- 1 year of supervisory experience.
- Fluency in English and Spanish, with other languages highly valued.
Marriott is an equal opportunity employer.
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