Front Desk Supervisor

hace 2 semanas

Zaragoza, Zaragoza, España Marriott A tiempo completo

Job Summary

As a Front Desk Supervisor at Marriott, you will be responsible for providing exceptional guest service and ensuring a seamless check-in experience. You will work closely with the front office team to resolve guest issues and provide a high level of customer satisfaction.

Key Responsibilities

  • Process guest check-ins, including confirming reservations, assigning rooms, and issuing room keys.
  • Manage guest payments, including processing room charges, cash, checks, debit, and credit.
  • Anticipate sold-out situations and arrange alternative accommodations when necessary.
  • Coordinate with Housekeeping to track room readiness and ensure a smooth check-in process.
  • Assist management with supervisory tasks, including hiring, training, and evaluating employees.

Requirements
  • Bachelor's degree in Hospitality or Business Administration.
  • 2 years of experience in a similar role, with a focus on crafting exceptional guest experiences.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Preferred Qualifications
  • 1 year of supervisory experience.
  • Fluency in English and Spanish, with other languages highly valued.

Marriott is an equal opportunity employer.

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