Restaurant Operations Manager

hace 3 semanas


Madrid, Madrid, España Accor Hotels A tiempo completo

Company Overview
Surrounded by the lush hills and valleys of Andalusia, SO/ Sotogrande Spa & Golf Resort is a tribute to fashion, design, gastronomy, and golf on the Mediterranean coast. This idyllic retreat has recovered the cozy spirit of the old Cortijo de Santa Maria de la Higuera, turning it into a perfect destination for families and friends to celebrate life, enjoy serenity together, and maintain a healthy and contemporary lifestyle.

About Us
We are a leading hospitality group, committed to providing exceptional experiences to our guests. With 152 rooms and 36 suites, we offer a range of luxurious accommodations and exceptional facilities, including 3 outdoor swimming pools, private gardens, Kid's Club, and 2,800 m2 of spa and fitness.

The Job
We are seeking an experienced Restaurant Operations Manager to join our team at SO/ Sotogrande Spa & Golf Resort. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our restaurant outlets, including food quality, labor and operating expenses, and guest satisfaction.

Job Description
Key Responsibilities:

  • Assist with daily activities and planning for outlet operation
  • Ensure quality of all food items, ingredients, and preparation methods
  • Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
  • Attend regular operational meetings to ensure effective coordination and cooperation between departments
  • Ongoing maintenance of physical condition of facilities and equipment in the outlet
  • Display a friendly, helpful, and cheerful attitude while communicating effectively with our guests and fellow colleagues
  • Enforce and adhere to laws related to health & hygiene, safety & environmental policies as well as company rules and regulations
  • Report any health & safety concerns or incidents to management in order to minimize risk and maintain a clean, safe, and hygienic environment for all guests and colleagues
  • Listen actively and respond to guest feedback as well as assess and review guest satisfaction results and trends to continuously improve and exceed guest expectations
  • Help with preparations of special events when needed
  • Ensure compliance with all food & beverage policies, standards, and procedures by training, supervising, follow-up, and hands-on management

Qualifications
We are looking for a highly motivated and experienced professional with a Diploma in Hotel Management or Hospitality, Food Hygiene and HACCP Certificate, and a minimum of 3 years' experience in the food and beverage or related professional area. A strong working knowledge of MS Excel, Word, and PowerPoint, excellent written and verbal communication skills in English, and fluency in Spanish are essential.

Salary and Benefits
We offer a competitive salary of $45,000 - $55,000 per annum, depending on experience, plus additional benefits including attractive incentives, discounts on hotel services, and employee recognition programs.

How to Apply
If you are a dynamic and customer-focused individual with a passion for delivering exceptional guest experiences, please submit your application to us today.



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