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hace 2 meses
Job Summary: Amspace Recruitment Consultancy is seeking a highly skilled Customer Service Representative to join our team in the automotive sector. As a Swedish-speaking Customer Support Agent, you will be the first point of contact for customers, providing top-notch support and solutions for various needs.
Main Responsibilities:
- Manage customer inquiries and provide prompt resolutions.
- Log contact details and resolve issues within established service level agreements.
- Stay informed about products and services to provide accurate customer support.
- Evaluate and escalate significant issues to a Mentor as needed.
- Follow all established project processes and procedures.
- Support team members during absences and participate actively in team meetings.
- Engage in additional tasks to sustain service performance and customer satisfaction.
Requirements:
- Native-level Swedish proficiency and fluent English.
- Minimum of 1 year in customer service; automotive experience preferred.
- Experience with electric vehicles is advantageous.
- Familiarity with IT platforms and applications, including Windows and MS Office.
- Strong listening and problem-solving skills to meet customer needs.
- Ability to manage and resolve calls independently or escalate as necessary.
- Commitment of at least 6 months to the role is required.
