Technical Scientist Specialist

hace 3 semanas

Madrid, Madrid, España Mygwork A tiempo completo


This role at Thermo Fisher Scientific offers a chance to contribute to finding cures for cancer, protecting the environment, and ensuring food safety. We are an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Please note that direct contact with the recruiter is not recommended.

This position is part of the Life Sciences Solutions Group (LSG), which plays a crucial role in the company's overall value proposition.

We have a flexible work environment that allows for a hybrid schedule, giving employees the opportunity to work both onsite in our office and remotely from their preferred location.

This role takes ownership for providing pre- and post-sales technical support of Thermo Fisher Scientific Nalgene/Nunc consumer and laboratory plastics products directly to customers and field personnel, as well as relaying feedback to the organization.

The Technical Applications Scientist II will provide technical support for Thermo Fisher Scientific laboratory plastics by answering customer technical inquiries.

Inquiries may be received via telephone, email, or web form. The role will also provide support on technical issues by using all available resources and collaborating with various experts within our organization to tackle issues or problems when warranted.

A minimum of travel may be required for the position.

Education Minimum Qualifications:
B.S., B.A., or M.S. in life sciences or chemistry or a similar field.

Experience:
2-10 years laboratory experience. Prior experience in customer service or a customer-facing role is a strong plus.

Language Skills:
Fluency in English and French or Italian is a requirement. Additional languages are an asset.

Knowledge, Skills, Abilities:
Proven ability to quickly learn large amounts of new, complex technical information. Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues. Ability to balance multiple tasks while ensuring timely and accurate completion. Problem-solving abilities and a natural curiosity. Digital literacy, including spreadsheet, database, word processing, and Internet applications.

A minimum two-year dedication to Technical Support is required due to the extensive up-front training needed to fully support our expansive product line.

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