Billing Operations Expert

hace 1 semana


Madrid, Madrid, España Ruby Labs Ltd A tiempo completo

About Ruby Labs
Ruby Labs Ltd is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries.

Salary: £35,000 - £45,000 per annum, depending on experience.

The Role: As a Billing Operations Specialist at our company, you will play a vital role in managing and optimizing our billing operations, focusing on merchant account maintenance, dispute management, and market research.

Key Responsibilities:

  • Perform daily checks of all merchant accounts, especially PayPal, to monitor account activity, notifications, and status.
  • Update and report on merchant account statuses to relevant teams.
  • Process dispute alerts promptly to prevent chargebacks by initiating refunds and canceling user subscriptions when necessary.
  • Ensure all disputes are submitted correctly and on time, adhering to PSP deadlines and company guidelines.
  • Review and update dispute evidence templates to ensure accuracy and effectiveness.
  • Provide guidance to the team on the latest changes in dispute management processes.
  • Maintain accurate records of payments and settlements.

Requirements:

  • Familiarity with major payment service providers, especially PayPal.
  • Experience in payments, billing operations, or financial services preferred.
  • Strong problem-solving skills and a proactive approach to identifying and resolving issues.
  • Excellent communication skills, both written and verbal.
  • Able to work independently and as part of a team.

Benefits: Our company offers a competitive salary, a dynamic working environment, and opportunities for professional growth and development.

Location: Ruby Labs operates within the CET (Central European Time) time zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET.



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