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hace 2 meses
About Hola Consultores, S.L.
Hola Consultores, S.L. is a specialized company in the provision of IT services and engineering for business management. We work designing tailored solutions to meet the needs of our clients.
Our Philosophy
We are a 2.0 innovative company where people are very important to us. Ethics, transparency, impartiality, and independence are part of our philosophy.
Job Description
We are looking for a Service Delivery Manager to lead and manage the development, procurement, and proactive maintenance of IT infrastructure services.
Main Responsibilities
- Lead and manage the development, procurement, and proactive maintenance of IT infrastructure services.
- Ensure that services evolve in line with organizational needs and new technologies, and contribute to strategic initiatives as key enablers of the architecture.
- Ensure the right sizing of the infrastructure, to ensure proper performance and cost optimization.
- Ensure the infrastructure is secure, aligned with cybersecurity department policies and recommendations.
- Manage the SDWAN current and future deployments related to the SDWAN network.
Service Desk Management
- Ensure that appropriate Service Levels and KPI are agreed in the contracts with external service providers.
- Leverage the ITIL framework best practices to streamline processes and drive optimum efficiency through the service delivery lifecycle.
- Manage and oversee, using industry best practice, the on-boarding, acceptance, and integration of new services, in line with project timescales, to be supported by the run partner.
- Ensure that the service desk operations are efficient and effective, and the services delivered are of the highest level of quality.
Team and Area Management
- Manage the relationship with external service providers.
- Keep track of the costs and budget of the area.
- Provide technical support for high-level issues or incidents.
- Assure that the documentation of the department services is always reviewed, updated, and clearly centralized.
- Manage a small group of skilled technical specialists.
- Project management.
Requirements
- Experienced IT manager with at least 2 years of experience managing infrastructures on a mid-sized or large company.
- Excellent knowledge on infrastructures, networking, and public cloud technologies.
- Experienced Service Management professional with a passion for Service Improvement.
- Experience of managing teams of technicians.
- Experience of managing 3rd parties and 3rd party delivered services.
- Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures, and related disciplines.
- Proven negotiation experience and analysis skills.
- Fluent oral and written communication skills in English.
- Demonstrable knowledge on Microsoft systems: Azure, Active Directory, Windows 10 & server, Intune, etc.
- Demonstrable knowledge on AWS is a must.
- Strong working knowledge of ITSM (Jira or similar).
- AWS, Azure, and-or Microsoft 365 certification is desirable.
- Experience with Project management.
Why Choose Us?
- Private medical insurance with Adeslas (complete + dental).
- Payment of 100% official certification exams.
- Payment of partial IT/Data courses.
- Career opportunities.
- Large projects with advanced technologies.
- Exposure and continuous learning in cutting-edge technologies.
- All our support for your personal/professional development.
- Indefinite contract.
- Good working climate.
