Technical Support Specialist

hace 1 mes

Málaga, Málaga, España Ebury A tiempo completo

About Ebury

Ebury is a leading FinTech company that offers a range of innovative financial solutions, including FX risk management, trade finance, currency accounts, international payments, and API integration.

Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, ensuring that our cloud applications are running smoothly and efficiently.

Key Responsibilities

  • Manage tickets from the user base, including advanced user queries, data updates, simple configuration, and user creation.
  • Manage connected applications and plugins, identifying common problems and themes that could be resolved by development work.
  • Work with the development teams to manage changes that require formal change control.
  • Maintain and promote data quality, ensuring all applications are up to date and optimized.
  • Perform regular application reviews and audits with the Internal Security and Audit Teams.
  • Review application roadmaps, monitor new features, and analyze their suitability for the business.
  • Promote new features as they come online via blogs, pre-recorded videos, and training sessions via VC.
  • Create and maintain a knowledge base, promoting self-service in the user base.

Requirements

  • 2+ years of experience in a technical service environment (either Service Desk or Application Support).
  • Process-driven and diligent.
  • Service-focussed and goal-oriented.
  • Good level of understanding of cloud technologies.
  • Experience of Google's Workspace suite of applications and products is an advantage.
  • Experience with ZenDesk and/or Jira or other ticketing systems is an advantage.
  • Direct experience on Salesforce, or similar CRM, is an advantage.
  • Salesforce ADM201 certification is an advantage, but not essential.
  • English and Spanish language proficiency.
  • Strong communication skills.

Soft Skills

  • A good team player who is able to work as a part of a group or independently.
  • Someone with a positive attitude who is able to keep calm, find solutions or a good workaround for all problems.
  • Someone who is able to work supervised and unsupervised, able to work under high pressure and to tight deadlines.
  • Someone who is able to prioritize incidents and tickets while maintaining a good level of time management.
  • Pro-activity is a key characteristic that is extremely beneficial to the role to keep ahead of developing situations.

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. We are headquartered in London and have more than 1700 staff with a presence in more than 25 countries worldwide. Cultural diversity is part of what makes Ebury a special place to be. We believe in inclusion and stand against discrimination in all forms.

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