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Customer Service Representative DACH Market

hace 2 meses

Barcelona, Barcelona, España Agilent A tiempo completo
{"title": "Customer Service Representative DACH Market", "content": "Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our DACH market team. As a key member of our Customer Operations Center, you will be responsible for providing exceptional customer service and support to our customers in the DACH region.

Key Responsibilities
  • Booking and order management of orders in accordance with Order Acceptance Policies and Service Level Agreement
  • Daily follow-up with Logistics to assure timely delivery, escalate overdue orders or missing parts
  • Customer and partner calls-handling through the IVR (within the established SLAs)
  • Guarantee and guard compliance (Order acceptance policy and updating of Business/Audit control reports)
  • Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing, on time deliveries and revenue maximization
Requirements
  • Require some higher education or specialized training/certification, or equivalent combination of education and experience
  • Language skills: English and German. French would be a plus.
  • Strong Customer Focus and Customer centric mind-set
  • Strong Interpersonal and communication skills
  • Cross function/team collaboration skills – ability to work in a team
  • Ability to multi-task, prioritize, and manage time effectively and improve efficiency
  • Innovative mindset, always seeking to improve the job and provide solution-oriented feedback
  • Ability to Work Under Pressure / Positively manage stress that is typical in a customer service environment
What We Offer
  • Agilent offers a competitive compensation and benefits package, as well as core global benefits to all staff
  • Internal and external training opportunities
  • Lunch vouchers
  • 24 days of vacation plus bank holidays
  • Gym Funding
About Agilent

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

", "lang_code": "en-US"}