Customer Experience Director for Expert Care Services
hace 3 semanas
At Cisco Systems, Inc., we are seeking a highly skilled Customer Experience Director to lead our Expert Care Services team in Madrid. This role is a fantastic opportunity to work with Spanish public sector clients and be part of a dynamic team that provides incident support services.
About the RoleWe are looking for a talented individual with excellent customer support process skills to coordinate all areas of Cisco and assist customers in resolving their incidents as quickly as possible. The successful candidate will have a solid understanding of processes, procedures, and systems used to accomplish the work and in-depth familiarity with broader underlying concepts.
The ideal candidate will have a technical background in Cisco technologies or networking and be fluent in English and Spanish. We are also looking for someone who can put themselves in the customer's shoes while maintaining a strong business perspective.
About the TeamYou will be part of a team that provides critical incident support services to Spanish security services. Your primary responsibility will be to implement new incident support services and create long-lasting relationships between Cisco and our clients.
Key Responsibilities- Coordinate all areas of Cisco to assist customers in resolving their incidents.
- Lead the operational section of the Quarterly Business Review (QBR) to build trust and articulate value.
- Develop and maintain relationships with customers' operational teams.
To succeed in this role, you will need:
- Bachelor's degree + 7 years of relevant experience or Master's degree + 4 years of relevant experience.
- Advanced customer support process skills.
- Solid understanding of processes, procedures, and systems used to accomplish the work.
- In-depth familiarity with broader underlying concepts.
- Technical background in Cisco technologies or networking.
- Fluency in English and Spanish.
As a valued member of our team, you can expect:
- A competitive salary of $120,000 per year, based on your location and experience.
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and supportive work environment that values diversity, equity, and inclusion.
-
Expert Nurse for Complex Home Care
hace 2 semanas
Madrid, Madrid, España Bluebird Care A tiempo completoDelivering High-Quality Personalized CareAt Bluebird Care North Somerset, we pride ourselves on providing exceptional care to individuals with complex health needs in the comfort of their own homes. Our goal is to enhance the quality of life for our customers by offering compassionate, person-centered care.We are seeking an experienced and skilled Registered...
-
Care Companion for Elderly Individuals
hace 4 semanas
Madrid, Madrid, España Bluebird Care A tiempo completoAt Bluebird Care, we provide high-quality care services across the UK, and our goal is to keep people in the comfort of their own homes. We have a long history of delivering exceptional care, dating back to 2004 when we started as a small family business.About UsWe're committed to keeping people independent in their own homes for as long as possible. Our...
-
Customer Experience Representative
hace 3 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoAbout Wibit Consulting & Services (Wibitcs)Our client, a renowned BPO with an exceptional employee satisfaction record, is looking for skilled Customer Care Specialists to join their team remotely in Hungary. As a German-speaking representative, you will be supporting users of a leading rental booking search engine, addressing technical issues and enhancing...
-
Care Companion for East Staffs
hace 3 semanas
Madrid, Madrid, España Bluebird Care A tiempo completoWe are a leading provider of home care services in the UK, dedicated to delivering high-quality care to our customers. As a Live - In Care Assistant, you will be an integral part of our team, providing vital companionship and support to our customers in their own homes.**Key Responsibilities:**Support with personal care duties, including bathing, dressing,...
-
Personal Care Specialist for Macclesfield Area
hace 4 semanas
Madrid, Madrid, España Bluebird Care A tiempo completoProviding Quality Care in the Comfort of Your Own HomeAt Bluebird Care, we're committed to keeping people independent in their own homes for as long as possible. Our team provides a range of care services, from everyday tasks to complex care needs, tailored to each individual's unique requirements.About UsWe began by offering home care to the elderly in our...
-
Customer Experience Expert with German Language Proficiency
hace 3 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoCustomer Care Specialist Role OverviewIn collaboration with Wibit Consulting & Services (Wibitcs), we're seeking a highly skilled German-speaking Customer Care Specialist to join our team. This fully remote position is ideal for candidates residing in Serbia, offering an excellent opportunity to work in a dynamic environment.
-
Patient Care Services Director
hace 3 horas
Madrid, Madrid, España Cross Border Talents A tiempo completoWe are seeking a highly skilled and experienced Patient Care Services Director to lead our customer service team in Madrid and contribute to delivering high-quality patient care and exceptional service.Key Responsibilities:Leadership & Team Management:Manage, mentor, and motivate the customer service team to achieve performance goals.Conduct regular team...
-
Customer Care Specialist With Dutch Language Expert
hace 3 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoCompany Overview: Wibit Consulting & Services (Wibitcs) is a leading provider of innovative solutions, seeking experienced professionals to join our dynamic team. We are working with a BPO partner to find the right candidate for this position.Job Title: Customer Care Specialist With Dutch Language ExpertSalary: The estimated salary for this position is...
-
Madrid, Madrid, España Valuedhr Business Services A tiempo completoJob Overview:Valuedhr Business Services is seeking highly skilled Customer Experience Representatives to provide exceptional service to our clients.About the Role:This role involves interacting with customers through various communication channels, including phone, live chat, and email, to address their inquiries and resolve any issues they may...
-
Norwegian Customer Support Expert
hace 4 semanas
Madrid, Madrid, España Wibit Consulting & Services (Wibitcs) A tiempo completoAbout the RoleWe are seeking a skilled Norwegian Customer Support Expert to join our team at Wibit Consulting & Services (Wibitcs) in Qormi, Malta. The successful candidate will work with a leading Online Casino Gaming Company, providing exceptional customer support to their clients.Salary and BenefitsThe base salary for this position is approximately...
-
Home Care Provider for the Elderly
hace 4 semanas
Madrid, Madrid, España Bluebird Care A tiempo completoAbout UsBluebird Care started as a small family business in 2004, and today we are proud to be one of the largest providers of home care services across the UK. Our aim is to keep people independent in their own homes for as long as possible.What Makes Us DifferentWe take care of everyday tasks around our customers' homes all the way through to complex care...
-
Dedicated Live-In Care Professional for Crewe Area
hace 3 semanas
Madrid, Madrid, España Bluebird Care A tiempo completoAbout Bluebird Care">We are a leading provider of home care services across the UK, committed to helping our customers live independently in their own homes. Our mission is to deliver high-quality care that enables our customers to maintain their dignity and quality of life.">Salary & Benefits">We offer a competitive salary of £665 per week, with enhanced...
-
Care Companion for Elderly in Crewe Area
hace 3 semanas
Madrid, Madrid, España Bluebird Care A tiempo completoAbout UsBluebird Care is a leading provider of home care services across the UK, offering a unique approach to keeping people independent in their own homes. Our team is committed to delivering high-quality care that focuses on the individual needs of our customers.Your Role as a Live-In Care AssistantAs a Live-In Care Assistant, you will be living with one...
-
Madrid, Madrid, España Bluebird Care A tiempo completoCompany Overview: Bluebird Care is a leading provider of home care services across the UK, committed to keeping people independent in their own homes. We began by offering home care to the elderly and branched out to Live-In care, taking care of everyday tasks and complex care needs. Our goal is to keep people safe and comfortable in their own...
-
Live-In Care Companion
hace 4 semanas
Madrid, Madrid, España Bluebird Care A tiempo completoTransform Lives with Bluebird CareWe are committed to providing quality care services across the UK, keeping people independent in their own homes for as long as possible. As a Live-In Care Companion, you will be living with one of our customers or couples to provide exceptional care and support.Your Roles and ResponsibilitiesProviding personal care duties,...
-
Customer Experience Specialist
hace 4 semanas
Madrid, Madrid, España Xe A tiempo completoAt Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API, and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app, and by phone. Last year, we helped over...
-
Compassionate Home Care Provider
hace 4 semanas
Madrid, Madrid, España Bluebird Care A tiempo completoProviding Quality Care with Bluebird CareWe are proud to be one of the largest providers of home care services across the UK, dedicated to keeping people in the comfort of their own homes. Our mission is to provide exceptional care that allows our customers to maintain their independence for as long as possible.Your Role as a Live-in Care AssistantAs a...
-
Cybersecurity Customer Experience Expert
hace 4 semanas
Madrid, Madrid, España Infotree Global Solutions A tiempo completo**Job Summary:**We are seeking a highly skilled Cybersecurity Customer Experience Expert to join our team at Infotree Global Solutions. This role is responsible for managing customer lifecycles, driving product adoption, and ensuring successful renewals.About the Role:This position requires a strong understanding of cybersecurity solutions and the ability to...
-
Madrid, Madrid, España Bluebird Care A tiempo completoAt Bluebird Care, we're dedicated to delivering exceptional home care services. Our commitment to keeping people in the comfort of their own homes has been a cornerstone of our business since 2004. What sets us apart? Our focus on personalized care and support allows individuals to maintain their independence for as long as possible. We take care of everyday...
-
Compassionate Healthcare Specialist for Complex Patient Care
hace 4 semanas
Madrid, Madrid, España Bluebird Care A tiempo completoAbout Bluebird Care North SomersetWe provide high-quality, personalized care to individuals with complex health needs in the comfort of their own homes.Salary: £18-£24 per hour (dependent on experience)Job Description:As a skilled Registered Nurse, you will provide specialized care to customers with complex medical conditions in their own homes. You will...