Senior Guest Knowledge Insights Manager

hace 2 semanas


Lugo, Lugo, España Value Retail A tiempo completo

Role Description

As a Senior Guest Knowledge Insights Manager at Value Retail, you will play a pivotal role in driving customer reporting, insight, and data storytelling. With a strong focus on retention, footfall, and SPV, you will lead the development of a new approach to how insights are brought to life at the Villages.

Key Responsibilities

  • Establish a centre of excellence in knowledge, insight, data & analysis.
  • Develop and execute the insight strategy, leveraging data to inform business decisions.
  • Collaborate with the Head of Guest Knowledge and Engagement to implement and iterate insight-led Membership initiatives.
  • Explore innovative opportunities within knowledge, insight, and data to drive business growth.

Requirements

  • Proven experience using data and BI tools, with expertise in Microsoft Excel.
  • A strong background in leading insights functions within retail and/or luxury brands.
  • Ability to set strategic priorities and deliver success against key metrics.

About Us

Value Retail is a dynamic and collaborative environment that values innovation and entrepreneurship. We offer a generous package, including 25 days of annual leave, above industry average life assurance cover, and access to a virtual GP app. Join our team and contribute to redefining the art and science of retail.



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