Dutch Quality Manager

hace 2 semanas

Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

{"h2": "Job Title: Dutch Quality Manager", "p": "We are seeking a highly skilled and experienced Quality Manager to join our team in Tangier, Morocco. As a Quality Manager, you will be responsible for ensuring that procedures are followed and quality is assured. You will work closely with the Team Manager to discuss reporting and make adjustments where necessary. In this role, you will also work with your colleagues from the call centre and the quality manager of the customer to ensure seamless communication and collaboration.", "ul": [{"li": "You speak Dutch fluently and have a strong understanding of the language and culture."}, {"li": "You have at least 5 years of work experience in a managerial position, preferably in the contact center industry."}, {"li": "You are a team player with excellent communication and interpersonal skills."}, {"li": "You have good numerical insight and analytical skills, with the ability to analyze data and make informed decisions."}, {"li": "You are stress-resistant and know how to plan and organize your tasks smoothly."}, {"li": "You work proactively and independently, with a hands-on mentality and a decisive approach."}, {"li": "You can handle standard MS Office tools well and are able to easily master various internal applications and systems."}], "h2": "Responsibilities:", "ul": [{"li": "Driving performance: partner and consult with operational management to conduct a quantitative & qualitative analysis of performance."}, {"li": "Provide quality solutions to improve performance based on the KPIs."}, {"li": "Attend calibrations with Team Manager every month to assess team performance."}, {"li": "Apply calibration for the team. Manage these sessions and ensure that everyone scores according to the guidelines."}, {"li": "Developing Team Members: Observing team members' performance, providing feedback, and coaching individuals to grow and develop."}, {"li": "Through Business Reviews you discuss current performance with the customer and make plans for the future."}], "h2": "Benefits:", "ul": [{"li": "A professional environment with Belgian and Belgian-Moroccan management."}, {"li": "A competitive salary supplemented with bonuses."}, {"li": "Complementary health insurance, where your family can also be included."}, {"li": "A contract of indefinite duration (CDI).", "li": "Comfortable offices in Tangier."}, {"li": "Housing assistance."}], "h2": "Location", "p": "Tangier, Morocco"}

  • Dutch Quality Manager

    hace 4 días

    Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

    Quality Manager Job Opportunity in Tangier, MoroccoWe are seeking a highly skilled and experienced Quality Manager to join our team in Tangier, Morocco. As a Quality Manager, you will be responsible for ensuring that procedures are followed and quality is assured.Key Responsibilities:Drive performance by partnering with operational management to conduct...

  • Dutch Quality Manager

    hace 4 días

    Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

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  • Dutch Quality Manager

    hace 4 días

    Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

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  • Dutch Quality Manager

    hace 4 días

    Madrid, Madrid, España Recruit4Work S.L. A tiempo completo

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