Dutch Quality Manager

hace 4 días


Madrid, Madrid, España Recruit4Work S.L. A tiempo completo
Quality Manager Job Opportunity

We are seeking a highly skilled and experienced Quality Manager to join our team in Tangier, Morocco. As a Quality Manager, you will play a crucial role in ensuring that our procedures are followed and quality is assured.

Key Responsibilities:
  • Drive performance by partnering with operational management to conduct quantitative and qualitative analysis of performance.
  • Provide quality solutions to improve performance based on KPIs.
  • Attend monthly calibrations with Team Manager to assess team performance and apply calibration for the team.
  • Develop team members by observing their performance, providing feedback, and coaching individuals to grow and develop.
  • Discuss current performance with the customer and make plans for the future through Business Reviews.
Requirements:
  • Fluency in Dutch, with English and French as important plus.
  • At least 5 years of work experience in a managerial position, preferably in the contact center industry.
  • Ability to put yourself in someone else's shoes and want to make others better.
  • Good numerical insight and analytical skills.
  • Stress-resistant and able to plan and organize tasks smoothly.
  • Proactive and independent, with a hands-on mentality and decisive.
  • Ability to handle standard MS Office tools and internal applications and systems.
Benefits:
  • Professional environment with Belgian and Belgian-Moroccan management.
  • Competitive salary supplemented with bonuses.
  • Complementary health insurance, including family coverage.
  • Contract of indefinite duration (CDI).
  • Comfortable offices in Tangier.
  • Housing assistance.

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