IT Operations Specialist

hace 3 días


Madrid, Madrid, España Vets Hired A tiempo completo

Job Summary

Vets Hired seeks an experienced IT Operations Specialist to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer systems and providing top-notch technical support to our end-users.

About You

We are looking for someone with a strong background in modern desktop and server operating systems, as well as industry-specific computer software. Experience with Microsoft Office 365 and mainstream web browsers is a plus. Additionally, we require excellent written and oral communication skills, exceptional interpersonal skills, and the ability to work effectively in a team environment.

Responsibilities

Your primary responsibilities will include:

  • Providing technical support to end-users via phone, email, or in-person
  • Resolving escalated issues within established procedures
  • Maintaining equipment inventory and creating technical documentation
  • Contributes to the development and maintenance of IT procedures
  • Liaising with management to communicate potential or real customer satisfaction issues

Requirements

To be successful in this role, you will need:

  • Education equivalent to a High School diploma/GED and four (4) years of related experience
  • Working knowledge of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools
  • Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes
  • Exceptional written and oral communication skills

What We Offer

In return for your expertise, Vets Hired offers a competitive salary of $80,000 per annum, a comprehensive benefits package, and opportunities for professional growth and development.



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