IT Operations Specialist

hace 3 días


Madrid, Madrid, España Hirearchi A tiempo completo

Company Overview

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Hirearchi is a leading MSP company based in Canada, providing top-notch IT services to clients across the globe.

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Job Summary

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We are seeking an experienced IT Operations Specialist to join our team. As an IT Operations Specialist, you will be responsible for monitoring and analyzing our clients' IT infrastructure, ensuring its health, performance, and reliability.

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Key Responsibilities

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  • Monitor dashboards for system backups, RMM tool alerts, and ticketing system activity to detect and respond to potential issues in real-time.">
  • Analyze and prioritize alerts, categorize their severity, and resolve or escalate them to relevant teams or personnel.">
  • Develop and configure automation scripts and tools to minimize false positives and irrelevant alerts.">
  • Participate in incident response by providing timely and accurate information about detected issues.">
  • Maintain detailed records of monitoring activities and incidents, generating reports for leadership support.">
  • Conduct routine health checks on client IT infrastructure to prevent outages or disruptions.">
  • Collaborate with internal teams and clients to refine monitoring strategies and implement best practices.">
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Requirements

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To be successful in this role, you must have:

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  • Proven experience in IT monitoring and alert management, with a strong understanding of RMM tools, ticketing systems, and backup solutions.">
  • Experience in automating IT processes and workflows to reduce manual intervention and alert noise.">
  • Ability to analyze complex data and make informed decisions under pressure.">
  • Strong problem-solving skills and attention to detail.">
  • Excellent communication and collaboration abilities.">
  • Familiarity with network infrastructure and server management.">
  • A relevant IT certification, such as CompTIA Network+ or CCNA.">
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Working Conditions

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This position may require working in shifts, including nights and weekends, to provide 24/7 monitoring coverage. Occasional on-call availability is also required for urgent incidents.

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Salary: $85,000 - $110,000 per year

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Based on location, experience, and qualifications



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