Electric Vehicle Charger Specialist
hace 4 semanas
Job Summary
Amazon is seeking a highly skilled Electric Vehicle Charger Specialist to join our team. As a key member of our 24/7 operations team, you will play a critical role in maintaining the functionality and reliability of our global network of Electric Vehicle (EV) chargers.
About the Role
As an Electric Vehicle Charger Specialist, you will be responsible for continuously monitoring the performance of EV charging stations worldwide, identifying any technical issues or anomalies. You will respond and process incoming alarms, trouble tickets, purchase orders, and invoices following standard operating procedures and processes. You will serve as a point of contact for customers in the field when technical problems arise, escalating issues to the appropriate vendors or teams for resolution. Additionally, you will provide remote technical support to on-site RME Technicians, assisting in diagnosing and resolving issues to minimize downtime. You will also analyze data to proactively identify potential problems and performance trends.
Key Responsibilities
• Continuously monitor the performance of EV charging stations worldwide
• Identify and respond to technical issues or anomalies
• Process incoming alarms, trouble tickets, purchase orders, and invoices
• Serve as a point of contact for customers in the field
• Escalate issues to the appropriate vendors or teams for resolution
• Provide remote technical support to on-site RME Technicians
• Analyze data to proactively identify potential problems and performance trends
What You'll Need
To be successful in this role, you will need to have excellent technical skills, strong analytical and problem-solving abilities, and excellent communication and customer service skills. You will also need to be able to work effectively in a fast-paced, dynamic environment and be able to prioritize tasks and manage multiple projects simultaneously.
Working at Amazon
At Amazon, we are committed to building a sustainable future for our customers, local communities, and the planet. We are dedicated to advancing the adoption of electric vehicles and reducing our carbon footprint. As an Electric Vehicle Charger Specialist, you will be part of a team that is making a meaningful impact on the sustainability of our products and supply chain.
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