Operational Support Specialist

hace 4 semanas


Madrid, Madrid, España Adyen A tiempo completo
Job Description

At Adyen, we're looking for a skilled Operational Support Specialist to join our team. As a key member of our Contact Center, you'll be the first point of contact for our merchants worldwide, providing support on a wide range of topics from technical to administrative tasks.

You'll act as a bridge between different Support and Operational functions, identifying and troubleshooting issues, providing feedback and ideas on how to improve our customer experience. This role is ideal for someone with extensive payments knowledge, a strong technical grasp of our platform, and a proactive attitude towards helping our merchants.

Key Responsibilities:

  • Answer in-depth merchant requests about the Adyen platform and provide necessary guidance.
  • Optimize and automate processes, with a focus on scalability.
  • Be an internal product advocate, tracking product processes and contributing to the platform by providing feedback and issues from merchants.
  • Provide technical and operational assistance to merchants, troubleshooting via phone, web-based tools, and email.

Requirements:

  • Proven ability to provide coaching, constructive feedback, and set yourself as a role model for the team.
  • Ability to kickstart projects and initiatives and follow them up to completion.
  • Affinity for or strong interest in technical and operational processes, with a willingness to learn more about technical processes.
  • Experience in a technology-driven company or role is a plus.
  • Knowledge of the Payments environment is a plus but not strictly required.
  • Fluent English language skills, with additional languages considered a plus.
  • Preferred if you're a Diploma holder or University graduate.

About Adyen:

We're a financial technology platform that provides payments, data, and financial products to customers like Meta, Uber, and Microsoft. Our unique approach is a product of our diverse perspectives, and we're committed to creating an environment where our people can succeed and grow.



  • Madrid, Madrid, España Adyen A tiempo completo

    About AdyenAt Adyen, we're passionate about delivering innovative and ethical solutions that help businesses achieve their ambitions faster. Our team is dedicated to creating an environment where our people can succeed, backed by a culture and support system that enables them to truly own their careers.Job SummaryWe're seeking an Operational Support...


  • Madrid, Madrid, España Adyen A tiempo completo

    Job SummaryAdyen is seeking a skilled Operational Support Specialist to join our team. As a key member of our Contact Center, you will provide exceptional support to our merchants worldwide, helping them navigate a wide range of technical and administrative tasks.Key ResponsibilitiesProvide in-depth guidance to merchants on the Adyen platformOptimize and...


  • Madrid, Madrid, España Msx International A tiempo completo

    Job Title: Operational Dealer Support SpecialistWe are seeking a highly skilled and experienced Operational Dealer Support Specialist to join our team at MSX International. As a key member of our dealership support team, you will be responsible for providing exceptional customer service and support to our dealerships across the globe.Key...


  • Madrid, Madrid, España Adyen A tiempo completo

    Join Our Team as an Operational Support SpecialistAt Adyen, we're looking for a skilled Operational Support Specialist to join our team. As a key member of our Contact Center, you'll provide top-notch support to our merchants worldwide, tackling a wide range of technical and administrative tasks.As an Operational Support Specialist, you'll be the bridge...


  • Madrid, Madrid, España Adyen A tiempo completo

    About the RoleWe are seeking a highly motivated and experienced Operational Support Specialist to join our team at Adyen. As a key member of our Contact Center team, you will be responsible for providing exceptional support to our merchants worldwide.Key ResponsibilitiesAnswer in-depth merchant requests about the Adyen platform and provide the necessary...


  • Madrid, Madrid, España Adyen A tiempo completo

    Job DescriptionAt Adyen, we're looking for a skilled Operational Support Specialist to join our team. As a key member of our Contact Center, you'll provide top-notch support to our merchants worldwide, helping them navigate a wide range of technical and administrative tasks.You'll be the bridge between our Support and Operational functions, identifying and...


  • Madrid, Madrid, España Greenhouse - Ats A tiempo completo

    Job Summary: We are seeking a highly motivated and detail-oriented Operational Support Specialist to join our team in Madrid. As a key member of our Contact Center team, you will provide exceptional support to our merchants worldwide, helping them with technical and administrative tasks.Key Responsibilities:Provide in-depth support to merchants on the Adyen...


  • Madrid, Madrid, España Huel A tiempo completo

    **About the Role**At Huel, we're looking for a detail-oriented and proactive Operational Support Specialist to join our dynamic operations team. As the right-hand person to our COO, you'll be responsible for expertly managing their calendar, coordinating meetings and travel across multiple time zones, and facilitating impactful operations forums and...


  • Madrid, Madrid, España Adyen A tiempo completo

    Job DescriptionAt Adyen, we're looking for a skilled Operational Support Specialist to join our team. As a key member of our Contact Center, you'll provide top-notch support to our merchants worldwide, helping them navigate technical and administrative tasks.As a bridge between Support and Operational functions, you'll identify and troubleshoot issues,...


  • Madrid, Madrid, España Msx International Inc. A tiempo completo

    The role of Operational Dealer Support is a key position within our Dealer Network, where you will play a crucial part in the process of all car handling.As an Operational Dealer Support Specialist, you will be responsible for providing support to the Dealer Network, helping them navigate the process of car handovers, appointments, and documentation. You...


  • Madrid, Madrid, España Adyen A tiempo completo

    Job Description:At Adyen, we're looking for a skilled Operational Support Specialist to join our team. As a key member of our Contact Center, you'll provide top-notch support to our merchants worldwide, helping them navigate a wide range of topics from technical to administrative tasks. You'll be the bridge between different Support and Operational...


  • Madrid, Madrid, España Axa A tiempo completo

    Job SummaryWe are seeking a highly skilled Operational Resilience Specialist to join our team at Axa. The successful candidate will be responsible for promoting Group Operational Resilience vision and ambition, developing and deploying entity readiness, and providing professional support to Crisis Management Teams.Key ResponsibilitiesDevelop and deploy...


  • Madrid, Madrid, España Msx International A tiempo completo

    **Job Summary**We are seeking an experienced Dealer Support Agent to join our team at MSX International. As an Operational Dealer Support Specialist, you will play a crucial role in supporting our Dealer Network in the process of all car handling.**Key Responsibilities**Provide exceptional customer service and support to our Dealer NetworkAssist with car...


  • Madrid, Madrid, España Axa Group A tiempo completo

    Job Summary:As a key member of the Axa Group, the Operational Resilience Specialist will play a vital role in promoting the Group's Operational Resilience vision and ambition. The successful candidate will act as a catalyst for the successful implementation of Operational Resilience practices at entities, developing and deploying readiness plans in line with...


  • Madrid, Madrid, España Axa A tiempo completo

    Job SummaryWe are seeking a highly skilled Operational Resilience Specialist to join our team at Axa. The successful candidate will be responsible for promoting Group Operational Resilience vision and ambition, and acting as a catalyst for the successful local implementation of our crisis management strategy.Key ResponsibilitiesDevelop and deploy Group...


  • Madrid, Madrid, España Axa A tiempo completo

    Job SummaryWe are seeking a highly skilled Operational Resilience Specialist to join our team at Axa. The successful candidate will be responsible for promoting Group Operational Resilience vision and ambition, and will act as a catalyst for the successful local implementation.Key ResponsibilitiesDevelop and deploy the Group Crisis Management planning and...


  • Madrid, Madrid, España Fortinet A tiempo completo

    Job Title: Operational Technology SpecialistJob Summary:We are seeking a skilled Operational Technology Specialist to join our team at Fortinet. The ideal candidate will have hands-on experience in Operational Technology / Industrial Control Systems / Supervisory Control and Data Acquisition environments and strong understanding of DNS and NFS, SMTP, HTTP,...


  • Madrid, Madrid, España Vanderlande - Employees, Jobs, Stock & Culture A tiempo completo

    Operational Excellence SpecialistVanderlande, a global leader in logistics automation, is seeking an Operational Excellence Specialist to join our team. As a key member of our operations team, you will be responsible for ensuring optimal operational efficiency at the lowest cost through the delivery of targets against the strategic objectives of the...


  • Madrid, Madrid, España CHUBB A tiempo completo

    Job SummaryWe are seeking a highly skilled Operational Risk Specialist to join our team at CHUBB. As an Operational Risk Specialist, you will play a critical role in supporting the Operations Controls team in all aspects of SOX Operational Risk within our Finance Operations area.Key ResponsibilitiesSupport the Operations Controls team in identifying,...


  • Madrid, Madrid, España Fortinet A tiempo completo

    Job Title: Operational Technology Systems SpecialistJob Summary:We are seeking an experienced Operational Technology Systems Specialist to join our team at Fortinet. The successful candidate will have a strong background in Operational Technology and Industrial Control Systems, with a proven track record of delivering successful security solutions.Key...