Operational Support Specialist
hace 4 semanas
At Adyen, we're looking for a skilled Operational Support Specialist to join our team. As a key member of our Contact Center, you'll be the first point of contact for our merchants worldwide, providing support on a wide range of topics from technical to administrative tasks.
You'll act as a bridge between different Support and Operational functions, identifying and troubleshooting issues, providing feedback and ideas on how to improve our customer experience. This role is ideal for someone with extensive payments knowledge, a strong technical grasp of our platform, and a proactive attitude towards helping our merchants.
Key Responsibilities:
- Answer in-depth merchant requests about the Adyen platform and provide necessary guidance.
- Optimize and automate processes, with a focus on scalability.
- Be an internal product advocate, tracking product processes and contributing to the platform by providing feedback and issues from merchants.
- Provide technical and operational assistance to merchants, troubleshooting via phone, web-based tools, and email.
Requirements:
- Proven ability to provide coaching, constructive feedback, and set yourself as a role model for the team.
- Ability to kickstart projects and initiatives and follow them up to completion.
- Affinity for or strong interest in technical and operational processes, with a willingness to learn more about technical processes.
- Experience in a technology-driven company or role is a plus.
- Knowledge of the Payments environment is a plus but not strictly required.
- Fluent English language skills, with additional languages considered a plus.
- Preferred if you're a Diploma holder or University graduate.
About Adyen:
We're a financial technology platform that provides payments, data, and financial products to customers like Meta, Uber, and Microsoft. Our unique approach is a product of our diverse perspectives, and we're committed to creating an environment where our people can succeed and grow.
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