Cloud Partner Success Manager with German Language Expertise
hace 2 semanas
About Acronis
Acronis is a world leader in cyber protection, empowering people by providing cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.
We are in an exciting phase of rapid growth and expansion, and we're looking for a Cloud Partner Success Manager who is ready to join us in creating a #CyberFit future and protecting the digital world.
About the Role
As the Cloud Partner Success Manager, you will bring experience in Account Management and have a passion for Data Protection and Cyber Security.
You will work as part of the Inside Sales Channel Management organization and aligned with a portfolio of service providers utilizing Acronis Cyber Protect Cloud.
Key Responsibilities
- Drive quarter-over-quarter cloud revenue growth working through assigned partners.
- Make a territory analysis and planning for dedicated geographies to identify top potential partners.
- Perform account planning with all managed partners with a level of certain details depending on partner engagement, loyalty, and responsiveness.
- Train new and existing partners with existing and new products.
- Guide every partner through onboarding and enablement stages, equipping them with all needed knowledge, resources, and tools.
- Guide partners to adopt Acronis Automation and Security tooling to increase their operational efficiency.
- Motivate and enable partners to sell Acronis services to their existing customer base, attract new customers to the partner, and help retain existing customers to the partner.
- Drive partner satisfaction and act as a trusted advisor and single point of contact throughout the entire partner lifecycle.
- Drive successful upsell/cross-sell initiatives with partners to increase new services attach rate.
- Put maximum efforts to avoid churn and retain partners.
- Engage and orchestrate all needed internal resources to help dedicated partners' growth.
- Profile every managed partner on vendors and tools they sell/use, putting all information into the Partner Passport. Every CSP Passport should have not less than 80% fields filled out.
- Know partner lifecycle management and be able to lead a partner along it through a set of regular activities focused on educating, evangelizing, and making commitments.
- Maintain a regularity/frequency of contact with every partner depending on priority.
Requirements
- Minimum 3 years of sales and marketing experience in the MSP channel software industry on similar positions such as channel sales, partner account management, or channel development experience in an equivalent role highly desired.
- Proven experience in a Cyber Security company demonstrating a strong understanding of industry practices and protocols.
- Experience in selling Professional Service Automation (PSA) or Remote Monitoring and Management (RMM) software services.
- In-depth channel and field sales knowledge with an understanding of the cloud market business model.
- Strong presentational, communication, and interpersonal skills with the ability to clearly articulate the product's different features and answer all customer questions.
- Self-motivated with a high level of discipline, attention to detail, and ability to meet deadlines in a fast-paced environment while still maintaining a high level of accuracy.
- Team-player with a positive attitude who thrives in a global environment, eager to do more and help out, views challenging situations as opportunities.
- Comfortable with ambiguity and willingness to adapt to changes in responsibilities and strategies.
- Highly persistent in follow-up conversations, negotiations, and closing sales skills.
- Strong presentational, communication, interpersonal, planning, and time management skills.
- Fluent English and German.
- Passion and commitment to succeed by working hard and never giving up.
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