Senior Service Management Specialist

hace 3 semanas

Madrid, Madrid, España Amadeus A tiempo completo

About the Role

We are seeking a highly skilled Senior Service Management Specialist to join our dynamic team at Amadeus. As a key member of our Business Analytics Services portfolio, you will play a pivotal role in ensuring customer satisfaction, adoption, and service excellence.

Key Responsibilities

  • Develop and Implement Service Strategies
    • Design and implement strategies to promote Business Analytics Services adoption and utilization.
    • Collaborate with cross-functional teams to tailor communication efforts and ensure effectiveness.
  • Onboarding and Training
    • Organize and deliver onboarding and training programs for effective service utilization.
    • Develop processes for effective knowledge sharing and promote a culture of learning.
  • Change Management
    • Tailor change management efforts to meet the needs of stakeholders.
    • Implement plans to support enhancements and monitor their impact.
  • Continuous Improvement
    • Contribute to the Continuous Improvement Plan based on customer feedback.
    • Monitor the effectiveness of improvement initiatives.
  • Culture and Innovation
    • Promote a culture of agility, knowledge sharing, and innovation within the organization.
    • Create, apply, and ensure service management frameworks usage among analytics teams.

About You

To succeed in this role, you will need:

Minimum 5 years of experience in communication, knowledge, and change management roles.Understanding of Analytics technologies such as QlikSense, Power BI, and SAP Analytics Cloud.Expertise in Microsoft 365 suite, including SharePoint, Stream, and Teams.Fluency in English; proficiency in French or Spanish is a plus.Strong communication, analytical, and problem-solving skills.Ability to collaborate effectively with cross-functional teams in a multinational environment.SAFe or PROSCI Certification and knowledge of ITIL v4 are advantageous.

What We Offer

As a Senior Service Management Specialist at Amadeus, you will enjoy:

A complete rewards offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.A truly global DNA, with a footprint, processes, and culture that reflect our global nature.Great opportunities to learn, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.A caring environment, nurturing both a fulfilling career and personal and family life.A flexible working model, allowing you to do your best work, wherever and however it works best for you.A diverse and inclusive community, committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration.A Reliable Company, with trust and reliability as fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.A critical mission and purpose, powering the future of travel and pursuing a mission that makes a real difference.

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