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Integration Consulting Specialist

hace 2 meses

Madrid, Madrid, España Amadeus A tiempo completo
About the Role

We are seeking a highly skilled Integration Consulting Specialist to join our team at Amadeus. As a key member of our integration team, you will play a crucial role in supporting our customers in the most complex cases of Amadeus products or solutions integration.

Main Responsibilities
  • Provide expert consultancy and integration services to improve business performance for our customers.
  • Support autonomously the sales organization for integration matters in the most complex cases, including performing demos, analyzing customer business flows, and proposing integration solutions to meet customer requests.
  • Assist and consult with customers on their integration activities between Amadeus systems and customer systems, with full autonomy and for the most complex cases.
  • Provide functional support and problem resolution within the overall integration project.
  • Coach Integration Consulting Specialists for the most complex cases.
  • Establish and manage the product/solution integration schedule.
  • Support integration activities during the implementation project.
  • Provide formal integration status, KPIs, and customer feedback reporting to Management.
Post-Integration and Post-Implementation Consultancy
  • Ensure high-level adoption of Amadeus products by customers through providing appropriate assistance on daily activities.
  • Ensure customers make the most of Amadeus products/solutions.
  • Identify and prioritize critical issues, problems, and root causes for the most complex cases.
  • Present complex analysis results in client meetings.
  • Identify potential upsell activities for consulting and optimization missions.
Process Improvement
  • Propose and follow-up internal process improvements.
  • Identify and recommend internal tools/techniques for further process automation.
Service Design
  • Contribute to the creation of User Stories corresponding to predefined high-level Serviceability Requirements.
  • Review product specification (Service section).
  • Contribute to the validation of serviceability deliveries within the feature team.
  • Build, store, and track Services Documentation.
  • Implementation Guides, Cookbook, How To, etc.
  • Sharepoint repository updated with all key documentation.
  • Create a serviceability matrix – Details product functionalities ready to be industrialized.
  • Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain.
  • Transfer knowledge to Implementers globally.
About Our Ideal Candidate
  • University degree (4 to 5 years) or equivalent qualification.
  • Functional and Technical Skills:
    • Knowledge of Amadeus products is a plus.
    • Knowledge of Amadeus System architecture is a plus.
    • Network and protocols knowledge is a plus.
    • Knowledge of the travel industry and Air shopping products is a plus.
    • Experienced in cross-functional processes (CR, IRs, Development Cycle).
  • Competencies and Personal Skills:
    • Proficiency in English (written & spoken).
    • Multicultural approach: exposure to multicultural work environments.
    • Communication skills including presentation skills in a high-tech environment.
    • Ability to influence cross-functionally.
    • Customer focus and interpersonal understanding.
    • Autonomy and initiative.
    • Accountability, pro-activity, and flexibility.
    • Analytical and conceptual thinking.
    • Project management: ability to drive projects.
    • Leading-self.
  • Personal Skills:
    • Multicultural approach.
    • Change management and flexibility.
    • Analytical and conceptual thinking.
    • Communication and listening skills.
    • Customer focus & interpersonal understanding (interest in Customer Service activities, good customer contact).
    • Relationship and team-working.