Integration Consulting Specialist

hace 2 días

Madrid, Madrid, España Amadeus A tiempo completo

Job Title

Amadeus is seeking a highly skilled Integration Consulting Specialist to join our team. As an Integration Consulting Specialist, you will play a key role in supporting customers in the most complex cases of Amadeus products or solutions integration.

Main Responsibilities:

  • Provide advice and consulting to customers for their integration activities between Amadeus systems and customer systems, with full autonomy and for the most complex cases.
  • Provide functional support and problem resolution within the overall integration project.
  • Coach Integration Consulting Specialists for the most complex cases.
  • Establish and manage the product/solution integration schedule.
  • Support Integration activities during the implementation project.
  • Provide formal integration status, KPIs, and customer feedback reporting to Management.

Post-Integration & Post-Implementation Consultancy:

  • Ensure product high-level adoption by the customers in providing appropriate assistance on daily activities.
  • Make sure customers make the most of the Amadeus products/solutions.
  • Fully autonomously and for the most complex cases, identify and prioritize critical issues, problems, and root causes.
  • Present complex analysis results in client meetings.
  • Identify potential upsell activities for consulting and optimization missions.

Process Improvement:

  • Propose and follow-up internal processes improvement.
  • Identify and recommend internal tools/techniques for further process automation.

Service Design:

  • Contribute to the creation of User Stories corresponding to predefined high-level Serviceability Requirements.
  • Review product specification ("Service" section).
  • Contribute to the validation of serviceability deliveries within the feature team.
  • Build, store, and track Services Documentation.
  • Implementation Guides, Cookbook, How To,...
  • Sharepoint repository updated with all key documentation.
  • Creates a serviceability matrix – Details product functionalities ready to be industrialized.
  • Provide regular status to the line to ensure global coverage and foster synergies within the Construction Domain.
  • Transfer knowledge to Implementers globally.

About Our Ideal Candidate:

  • University degree (4 to 5 years) or equivalent qualification.
  • Functional & Technical Skills:
    • Knowledge of Amadeus products is a plus.
    • Knowledge of Amadeus System architecture is a plus.
    • Network and protocols knowledge is a plus.
    • Knowledge of the travel industry and Air shopping products is a plus.
    • Experienced in cross-functional processes (CR, IRs, Development Cycle).

Competencies and Personal Skills:

  • Proficiency in English (written & spoken).
  • Multicultural approach: exposure to multicultural work environments.
  • Communication skills including presentation skills in a high-tech environment.
  • Ability to influence cross-functionally.
  • Customer focus and interpersonal understanding.
  • Autonomy and initiative.
  • Accountability, pro-activity, and flexibility.
  • Analytical and conceptual thinking.
  • Project management: ability to drive projects.
  • Leading-self.

Diversity & Inclusion:

Amadeus aspires to be a leader in Diversity, Equity, and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law.

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