Technical Consultant
hace 1 mes
Role Overview
Clarivate is seeking a skilled Technical Consultant to join our dynamic and agile Software Development & Engineering Team. As a Technical Consultant, you will play a key role in supporting our innovative software solutions.
About the Role
You will be responsible for analyzing customer tickets, performing initial 3rd level analysis, and collaborating with developers and product owners to provide in-depth technical analysis.
Key Responsibilities
• Customer Ticket Analysis
• Initial 3rd Level Analysis
• Collaborate with Developers and Product Owners
• Provide Access to Customer Systems
• Cross-Team Collaboration
• Customer Communication
About the Team
Our 3rd Level Support Team provides excellent customer service and manages the 3rd Level Support within a development team. As a Technical Consultant, you will work with professionals from different departments to solve complex technical problems.
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