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AI-Driven Customer Management Expert

hace 2 meses

Madrid, Madrid, España Boston Consulting Group A tiempo completo
About the Role

We are seeking a highly skilled Senior Knowledge Analyst to join our team at Boston Consulting Group. As a Senior Knowledge Analyst, you will play a critical role in supporting the sales and delivery of AI-driven Customer Management programs.

Key Responsibilities
  • Partner with business leaders and client consulting teams to support the development of AI-driven Customer Management strategies
  • Conduct research on the latest trends and innovations in AI and Customer Management
  • Create original thought leadership content, including playbooks, case studies, and trend insights
  • Engage with clients to conduct situational analyses and deploy diagnostic methods to scope use cases
  • Upskill teams by sharing best practices and enabling AI-driven Customer excellence at scale
Requirements
  • 2+ years of experience in Management Consulting or Technology Pre-Sales, with a deep understanding of AI and Customer Management solutions
  • Experience creating presentations and business case analyses for Executive audiences on the commercial potential of AI and Customer Management solutions
  • Experience scoping AI and Customer Management use cases, defining target customer experiences, and business requirements
  • Bachelor's Degree required (advanced degree preferred)
  • Fluency in English
About the Team

The Knowledge Team at Boston Consulting Group is a group of functional and/or industry experts who leverage deep domain knowledge to enable insight for case teams and clients. As a Senior Knowledge Analyst, you will be part of this team and will have the opportunity to work with Managing Directors, Partners, Project Leaders, and Consultants to support sales and client delivery.