Senior Knowledge Analyst

hace 4 semanas

Madrid, Madrid, España Boston Consulting Group A tiempo completo
Unlock the Power of AI-Driven Customer Management

Boston Consulting Group is seeking a Senior Knowledge Analyst to join our Deep AI team. As a key member of our team, you will partner with business leaders and client consulting teams to support sales and delivery of AI-driven Customer Management programs.

As a Senior Knowledge Analyst, you will play a critical role in the evolution of BCG's AI products and Customer Management use cases. You will conduct research on the latest trends and innovations, creating original thought leadership and building an arsenal of playbooks, case studies, trend insights, and editorial content to enable go-to-market and client consulting.

You will engage on live client engagements, conducting situational analyses and deploying diagnostic methods to scope use cases to suit clients' unique needs. Throughout the client engagement, you will play an important role in upskilling teams, sharing best practices to enable AI-driven Customer excellence at scale.

To succeed in this role, you will need to demonstrate expertise and advanced knowledge of emerging AI trends and how they are driving customer and commercial impact. You will be experienced in conducting research and analysis to deliver market insight, thought leadership, and client bespoke reports.

You will have prior experience in consulting or technology pre-sales, where you were involved in scoping client solutions, identifying use cases, and defining target customer experiences and business requirements.

Deep AI is a priority growth area for BCG, and this role will suit people with a passion for cutting-edge technology. If you are looking for a role at the intersection of thought leadership, client consulting, and sales enablement, please get in touch.

Key Responsibilities
  • Partner with sales and client consulting teams to support go-to-market, use case definition, and target customer experience and business requirements analysis
  • Support client engagement to co-create AI-driven strategies to optimize customer acquisition, retention, and lifetime value
  • Conduct analyses to deliver insights on competitors, best practices, and emerging AI and technology trends
  • Codify client playbooks, best practices, and case studies to enable sales and client consulting teams
  • Deliver client-specific reports, with experience across a range of sectors, including Retail, Banking, Telecoms, Consumer Products, Energy, and more
  • Create thought leadership perspectives on customer experience technology, generative AI, personalization, dynamic pricing, and marketing automation
Requirements
  • 3+ years in Management Consulting or Technology Pre-Sales, with a deep understanding of AI and Customer Management solutions
  • In lieu of consulting experience, 3+ years minimum industry Product Management experience, specializing in AI and Customer Management products
  • Experience creating presentations and business case analyses for Executive audiences on the commercial potential of AI and Customer Management solutions
  • Experience scoping AI and Customer Management use cases, defining target customer experiences and business requirements
  • Bachelor's Degree required (advanced degree preferred)
  • Fluency in English

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