Senior User Experience Content Strategist, Commerce Solutions
hace 4 semanas
About Us
Vista is a leading design and marketing partner to millions of small businesses worldwide. We've been inspired by their evolving needs for over 20 years, delivering innovative solutions to help them thrive.
Job Description
We're seeking a skilled Senior User Experience Content Strategist to join our Commerce Solutions team. As a key member of our domain, you'll play a crucial role in improving the usability, accessibility, and intuitiveness of our website, email, and SMS communications.
Your primary responsibilities will include:
- Observing current user experiences to identify areas where customers need assistance
- Taking a hands-on approach at every stage of the design process, from discovery to execution and iteration, to bring ideas to life through user flows, wireframes, and prototypes
- Advocating for conversational experiences and intuitive interfaces using high-frequency, plain language
- Understanding and defining how Vista's tone changes across different interactions
- Identifying opportunities to improve content structure and language consistency across end-to-end experiences
- Partnering with data, consumer insights, and UX research partners to inform product direction and new concept testing
- Contribute constructively to design reviews and content scripts
- Defining content concepts across various product, service, and interaction contexts
- Demonstrating a passion for clear, polished language and messaging across our platforms
Requirements
To succeed in this role, you'll need:
- 3+ years' experience as a content designer working for e-commerce brands, preferably on purchasing and post-order workstreams
- Strong experience working with information architecture, user mental models, and content systems, frameworks, and patterns
- Proven ability in developing high-quality, scalable experiences that position content design thinking at the center of UX project direction
- Strong experience in producing data-informed, measurable solutions that consider customer insights and test results
- Experience leading or influencing projects from strategy to execution, with a proactive and collaborative approach that drives action
- Aptitude for building strong relationships with design, creative, technical, and business partners
- Excellent spoken and written English
- Solid understanding of accessibility standards and best practices
- Familiarity working in Figma, Miro, Jira, Trello, and other design software
Benefits
Vista offers a dynamic, inclusive environment where you can grow professionally and personally. Our benefits package includes:
- A competitive salary of approximately $120,000 per year
- A comprehensive health insurance plan
- A generous 401(k) matching program
- Flexible remote work options
- Ongoing professional development opportunities
Why Join Us?
Vista is committed to making great marketing and design accessible to every small business owner. If you're passionate about crafting exceptional user experiences and are eager to make a meaningful impact, we encourage you to apply.
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