Retail Operations Manager

hace 4 semanas


Barcelona, Barcelona, España Sportyjob A tiempo completo

About the Role

We are seeking a highly skilled Retail Operations Manager to join our team at Sportyjob. As a key member of our Retail Team, you will be responsible for leading a team of Area Coordinators and approximately 70 Columbia staff members to deliver exceptional customer experiences and achieve sales targets across 25 El Corte Inglés (ECI) concessions in Spain.

Key Responsibilities

  • Lead Your Team: Manage a team of 3 ECI Area Coordinators and approximately 70 Columbia staff at ECI concessions across Spain.
  • Support Staffing and Development: Partner with the HR Coordinator on hiring, onboarding, and training.
  • Monitor and Improve Performance: Review weekly sales data by region and concession.
  • Be Present and Engaged: Regularly visit ECI locations to meet your team and provide feedback.
  • Build Relationships: Negotiate with ECI centers and floor managers.
  • Manage Operations: Oversee the opening and closing of concessions.
  • Coordinate Inventory: Work closely with the Account Services Rep to manage product levels.
  • Implement Brand Guidelines: Coordinate visual merchandising and marketing initiatives.
  • Support Wholesale Activities: Assist the Key Account Manager with ECI wholesale business activities.

Requirements

  • A people leader who enjoys motivating and coaching staff.
  • Committed to ensuring smooth day-to-day operations.
  • A strong communicator and business partner.
  • A problem solver who can make decisions independently.
  • A team player with a positive mindset.
  • 2 to 4 years' experience managing a large sales team in retail.
  • An understanding of El Corte Inglés' environment and policies.
  • Strong knowledge of retail management and customer service tools.
  • Good analytical skills, confident using MS Excel.
  • Fluency in Spanish and English.
  • Availability to travel 70% of the time.

About the Company

Sportyjob is a dynamic and innovative company that values an inclusive and open culture that fosters personal connections. We offer the opportunity to work for a US-based company within a multicultural environment.


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