Retail Operations Manager
hace 4 semanas
About the Role
We are seeking a highly skilled Retail Operations Manager to join our team at Sportyjob. As a key member of our Retail Team, you will be responsible for leading a team of Area Coordinators and approximately 70 Columbia staff members to deliver exceptional customer experiences and achieve sales targets across 25 El Corte Inglés (ECI) concessions in Spain.
Key Responsibilities
- Lead Your Team: Manage a team of 3 ECI Area Coordinators and approximately 70 Columbia staff at ECI concessions across Spain.
- Support Staffing and Development: Partner with the HR Coordinator on hiring, onboarding, and training.
- Monitor and Improve Performance: Review weekly sales data by region and concession.
- Be Present and Engaged: Regularly visit ECI locations to meet your team and provide feedback.
- Build Relationships: Negotiate with ECI centers and floor managers.
- Manage Operations: Oversee the opening and closing of concessions.
- Coordinate Inventory: Work closely with the Account Services Rep to manage product levels.
- Implement Brand Guidelines: Coordinate visual merchandising and marketing initiatives.
- Support Wholesale Activities: Assist the Key Account Manager with ECI wholesale business activities.
Requirements
- A people leader who enjoys motivating and coaching staff.
- Committed to ensuring smooth day-to-day operations.
- A strong communicator and business partner.
- A problem solver who can make decisions independently.
- A team player with a positive mindset.
- 2 to 4 years' experience managing a large sales team in retail.
- An understanding of El Corte Inglés' environment and policies.
- Strong knowledge of retail management and customer service tools.
- Good analytical skills, confident using MS Excel.
- Fluency in Spanish and English.
- Availability to travel 70% of the time.
About the Company
Sportyjob is a dynamic and innovative company that values an inclusive and open culture that fosters personal connections. We offer the opportunity to work for a US-based company within a multicultural environment.
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