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As a key member of our team at Grupo Crit, the Technical Support Specialist will be responsible for providing exceptional technical support and problem-solving abilities to our customers. This will involve interacting with customers via various channels, identifying and prioritizing customer problems and complaints, analyzing issues, and formulating plans of resolution.
Key Requirements- **Language Proficiency**: Fluency in German (high level) and English (upper-intermediate) is mandatory.
- **Technical Skills**: Basic PC skills and experience with organization development, service orientation, and proactive cooperation are essential.
- **Communication and Teamwork**: Strong communication skills and the ability to work collaboratively with departmental staff to promote and maintain strong customer service values are crucial.
- **Availability and Flexibility**: The ability to work in shifts, including 7x24 coverage, with a 40-hour workweek and 5-day workweek is required.
- **Business Acumen**: A basic understanding of business development principles, including results-focused and initiative-driven approaches, is necessary.
- **Customer Focus**: A customer-oriented mindset and the ability to escalate unresolved issues to support leads and designated service groups are essential.
- **Training and Development**: The ability to participate in departmental training activities, including training programs for new technologies, procedures, and customer service enhancements, is required.
