Support Help Desk Specialist
hace 1 mes
About the Role:
We are seeking a highly skilled Support Help Desk Specialist to join our team at ATLANTIS ANIMATION. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our artists and stakeholders.
Key Responsibilities:
- Provide timely and effective technical support to our artists and stakeholders via various communication channels.
- Gather requirements and user feedback autonomously to ensure seamless project execution.
- Work collaboratively with our team to resolve production issues and improve overall workflow efficiency.
- Organize and prioritize development projects to meet deadlines and deliver high-quality results.
- Thrive in a fast-paced and dynamic environment, adapting to changing priorities and requirements.
Requirements:
- Working knowledge of software used on our workflow is a plus.
- Excellent communication skills with artists (verbal and written), understanding feature requests and resolving production issues.
- Experience in organizing and prioritizing development projects.
- Ability to thrive in a fast-paced/time-critical environment.
- Understanding and speaking English essential.
What We Offer:
- Competitive salary based on experience.
Location: Tenerife (Canary Islands, Spain). Remote work possible.
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