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Head of Operations

hace 2 meses


Zaragoza, Zaragoza, España Women In Payments A tiempo completo
Head of Operations

BNP Paribas Group is the top bank in the European Union and a major international banking establishment. With close to 185,000 employees in 65 countries, we are a global leader in the financial industry. In Spain, we have a strong presence with over 5,100 employees across 12 business lines.

About Cardif Iberia

Cardif Iberia is a global insurer with a presence in over 30 countries, 50 years of history, and a central position within the BNP Paribas Group business. We lead the payment protection insurance market and provide protection to over 100 million customers worldwide. Our mission is to make insurance more accessible.

Job Summary

We are seeking a highly skilled and experienced Head of Operations to join our team at Cardif Iberia. As a key member of our leadership team, you will be responsible for ensuring the quality of our activities and operational management, as well as the optimization, implementation, and monitoring of our strategic operational processes.

Key Responsibilities
  • Ensure the proper functioning and quality of the Cardif Administration, Customer Service, and Claims Departments.
  • Support the development, transformation, implementation, and coordination of projects or GPS agreed by Cardif Iberia.
  • Establish controls to detect fraud and/or money laundering, verifying the detailed monitoring of the rules on money laundering established by the BNP Paribas Group and/or local regulations.
  • Manage and motivate team members, clearly defining their responsibilities and objectives, monitoring their performance and evolution, identifying training plans, and communicating clearly the strategic orientations of the company.
Requirements

To be successful in this role, you will need to have a strong background in operations management, with experience in leading teams and implementing strategic operational processes. You will also need to have excellent communication and leadership skills, as well as the ability to work in a fast-paced and dynamic environment.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.