IS Service Manager
hace 4 días
We are seeking an experienced IT Service Management professional to lead the implementation of ITIL processes across our organization. As an IS Service Manager, you will be responsible for driving transformation and demonstrating value to the business.
Main Responsibilities- Lead and drive the transformation of the Customer Service in the corporate IT department
- Implement new ITSM tools and platforms to support service management
- Develop and document IT processes and policies to ensure reliable service delivery
- Collaborate with business stakeholders to understand expectations and demonstrate value of IT
- Prepare and analyze activity reports to ensure operational excellence
- Stay up-to-date with the latest technologies and innovations in service management
- At least 10 years of experience in IT Service Management in an international environment
- Desirable experience in IT consulting and international projects
- University degree in Business Administration, Information Technology, Engineering, or related discipline
- English language proficiency (B2/C1 level)
- Technical knowledge of IT operations, ITIL, and service management
Logista is a leading proximity distributor in Southern Europe, serving over 200,000 points of sale across six countries. We offer a dynamic and innovative work environment, with a focus on technological innovation and customer proximity.
We are committed to equality of opportunities and diversity, and we promote a culture of respect and inclusion. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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