Strategic Operations Manager
hace 4 días
The Regional ACES Managers are the business partners of OPS Senior Regional Managers, responsible for the whole network of delivery stations in their region. They manage multiple layers of management, organizing and leading critical projects focused on reinforcing standard work, replicating best practices, and continuous improvement initiatives.
In this role, you will drive operational excellence by leveraging standard work compliance. You will sponsor lead kaizen/continuous improvement projects (bottom up) and operational excellence/change management/audit (top down) initiatives to reduce variance between sites and drive network-level improvements, both locally and at the IT level. You will ensure your network executes standard work, remove barriers, and collaborate with stakeholders to solve large-scale business problems.
As a manager, you are expected to provide deep expertise in multiple functions, tools, and process standards while possessing well-settled management skills and strategic management capabilities. A crucial aspect of this role is the ability to identify opportunities and make a true business impact, interacting and influencing other teams to ensure coordination of efforts and obtain buy-in as needed.
Key Responsibilities:
- Scope, plan, and implement large-scale and long-term strategic programs.
- Work closely with partner teams and stakeholders to identify business needs and enable solutions implemented at scale.
- Prioritize and make trade-off decisions balancing customer experience and business value.
- Manage/influence teams and stakeholders to meet defined milestones and delivery dates.
- Own reporting on the state of initiatives, measuring improvements and impact of changes.
- Utilize metrics to deep-dive into issues and uncover business-driving trends and patterns.
- Set up mechanisms to audit and perform necessary course corrections to meet business objectives.
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