Business Operations Manager

hace 6 días


Madrid, Madrid, España N26 A tiempo completo

Company Overview

N26 has reimagined banking for today's digital world, providing innovative financial solutions to its customers. As a Business Operations Manager, you will play a key role in shaping the company's Know Your Business (KYB) processes and ensuring compliance with regulatory standards.

About the Opportunity

We are seeking a highly skilled Business Operations Manager to support the creation and implementation of new KYB processes and team focused on the German market. This is a unique opportunity to contribute to the growth of the business while adhering to a customer-first mindset.

Your Key Responsibilities

  • Take ownership of building and executing KYB processes for business customers in the German market, ensuring compliance with German regulatory requirements.
  • Collaborate with internal teams (e.g., Legal, Compliance, and Tech) to design workflows, address challenges, and resolve escalations.
  • Support with the onboarding of a new KYB Operations team, including training and mentoring team members to ensure high performance.
  • Monitor and report key performance indicators (KPIs) related to KYB operations, driving continuous improvements using data insights.
  • Act as the primary point of contact for escalated KYB cases, ensuring efficient resolution and exceptional service.

Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in a relevant field, such as Business Administration or Finance.
  • 2+ years of experience in Know Your Business (KYB), Compliance, or Financial Operations within a regulated environment (e.g., banking, fintech).
  • Proven experience in building or optimizing operational processes, preferably within a new team or startup environment.
  • Strong understanding of German regulatory requirements related to KYB and AML (Anti-Money Laundering).
  • Analytical mindset with the ability to interpret and act on data insights.
  • Excellent communication skills, both written and verbal, in German and English.
  • Proficiency in tools like Salesforce, JIRA, or other relevant platforms.

Benefits

As a Business Operations Manager at N26, you can expect:

  • A competitive salary range of €80,000 - €110,000 per year, depending on experience.
  • A comprehensive benefits package, including discounts to fitness & wellness memberships, language courses, public transportation, and more.
  • A Premium N26 bank account, as well as subscriptions for friends and family members.
  • Varying vacation days depending on your location of work and duration of your internship.
  • A high degree of autonomy and access to cutting-edge technologies.


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