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Network Services Engineer
hace 2 meses
We are seeking a highly skilled Network Services Engineer to join our team at NTT DATA. As a Network Services Engineer, you will be responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational.
Key Responsibilities:- Monitor client infrastructure and solutions to identify potential issues.
- Investigate and resolve technical incidents and problems in a timely manner.
- Provide telephonic or chat support to clients as needed.
- Execute approved maintenance activities, including patching and configuration changes.
- Follow required handover procedures for shift changes to ensure service continuity.
- Report and escalate incidents as necessary.
- Ensure the efficient and comprehensive resolution of incidents and requests.
- Proactively identify opportunities for work optimization and process improvement.
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, taking into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when necessary.
- Ability to apply active listening techniques.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions.
- Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP, OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.
- Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).
- CCNA or equivalent certification.
- Certifications relevant to the services provided.
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies.