Oracle Cloud HCM Technical Support Specialist

hace 12 horas


Barcelona, Barcelona, España Unilabs A tiempo completo
Job Summary

We are seeking an experienced Oracle Cloud HCM Technical Support Specialist to join our innovative team at Unilabs. This role involves providing technical support for Oracle Cloud HCM applications, troubleshooting, and resolving issues while ensuring optimal system performance.

About the Role

The successful candidate will be responsible for acting as the main technical point of contact for Oracle Cloud HCM-related inquiries and issues. Collaborating with functional teams to ensure seamless integration of HCM technical solutions is also a key aspect of this role.

Main Responsibilities
  • Providing technical support for Oracle Cloud HCM applications, including troubleshooting and resolving issues.
  • Collaborating with functional teams to ensure seamless integration of HCM technical solutions.
  • Assisting in the analysis and resolution of escalated support tickets involving system configuration, reporting, and data migration.
  • Customizing and extending Oracle Fusion HCM functionalities.
  • Supporting inbound and outbound integrations between Oracle HCM and 3rd party Payroll and Time and Attendance systems.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • A minimum of 4 years of experience in technical support roles, specifically with Oracle Cloud HCM applications and expertise covering all Oracle SaaS Applications supporting technologies.
  • Excellent knowledge of Oracle Cloud Human Capital Management Application functionality including Core HR, Absence Management, Talent Management (Compensation and Performance Mgt) and Oracle Guided Learning.
  • Knowledge of Oracle Cloud HCM data schemas, APIs and Cloud Security design are essential.
What We Offer

In return, we offer a competitive salary of $90,000 - $110,000 per annum, depending on experience, plus benefits and opportunities for career growth.



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