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Customer Experience Manager

hace 2 semanas

Madrid, Madrid, España Aliexpress A tiempo completo

About Us

AliExpress Overview

AliExpress is an international marketplace that enables global consumers to buy directly from manufacturers and distributors in China and around the world. Launched in 2010, AliExpress boasts a global team that spans various countries including China, Spain, the United States, Korea, Saudi Arabia, Brazil, among others.

Why Choose AliExpress?

We elevate shopping with quality products and superior service, streamlining global commerce for SMEs. Imagine a career where your growth is limitless, collaborating on transformative projects with global impact.

Job Description

You will be part of the Customer Service Experience team located in Madrid for AliExpress Europe. Your focus will be to understand the customer experience from beginning to end with AliExpress Europe and find opportunities to work with various departments/organizations to ensure that the customer experience is seamless and improved everyday.

  • VOC analysis to identify opportunities and propose solutions
  • Work cross-departmentally with various teams to ensure a seamless customer experience
  • Create and lead initiatives that impact the customer's journey
Qualifications

We seek passionate, dedicated individuals who thrive in collaborative and innovative environments. Ideal candidates are enthusiastic team players committed to learning and contributing. We value both strategic thinking and proactive execution.

  • Minimum 3 to 5 years' experience in customer service or customer experience management environment
  • Bachelor's degree or equivalent related experience (customer service, e-commerce, online platform)
  • Native in French, business level verbal and written communication skills Mandarin and English will be a plus
  • Ability to effectively work through a highly matrix organization and work cross-departments
  • Exceptional organization and time management skills
  • Strong communication skills
  • Have experience in leading customer service enhancement or customer experience improvement projects from planning until execution