Security Operations Supervisor
hace 6 días
About Four Seasons:
Four Seasons is driven by our people. We are a collective of individuals who strive for excellence, pushing ourselves to new heights while treating each other with respect and kindness. Our team members across the globe create extraordinary experiences for our guests, residents, and partners through a commitment to luxury and genuine hospitality. We understand that the best way to empower our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing familiar faces, welcoming newcomers, and treating everyone we encounter as we wish to be treated ourselves. Whether you work with us, stay with us, live with us, or explore with us, we believe our purpose is to create lasting impressions. This stems from our belief that life is enriched when we truly connect with the people and the world around us.
About the Role of Security Supervisor:
The Security Supervisor at Four Seasons Hotel Madrid is tasked with overseeing daily security operations and ensuring the safety and security of all guests, residents, employees, and property. This role encompasses risk management, loss prevention, and leading workplace safety initiatives, including life and fire safety systems, to avert situations that could compromise the safety and functionality of the hotel.
- Supervise safety and security operations during shifts, ensuring effective patrol patterns and frequencies are upheld to guarantee the safety of guests and staff.
- Responsible for verifying that all fire and life safety equipment is within expiration limits, including handheld chemical extinguishers.
- Ensure timely reporting of maintenance issues by security officers as they identify them during patrols.
- Conduct random inspections of associates' bags entering and exiting the premises, ensuring adherence to asset removal policies to prevent unauthorized removal of hotel property.
- Maintain perimeter patrols at entry and exit points to confirm that all individuals within the hotel grounds have legitimate purposes and are not loitering.
- Regularly engage with guests in common areas to ensure they feel welcomed and secure, such as greeting guests in the club lounge and assisting with deliveries when necessary.
- Address guest complaints promptly and communicate in a manner that fosters goodwill, trust, and satisfaction.
- Take necessary actions to rectify hazardous situations and inform supervisors of potential dangers.
Our Ideal Security Supervisor:
As an ambassador of Four Seasons, our ideal candidate for the Security Supervisor position will possess strong leadership and communication skills, along with effective problem-solving abilities. Applicants should have a minimum of two years of experience in public or private security in a supervisory or managerial role. A certification as an AT.I.P Director of Security is required. Additionally, candidates must have a flexible schedule and the capacity to work various shifts, including weekends and holidays. First Aid, CPR, and Defibrillator Certification are preferred. Candidates must have the legal right to work in Spain and be fluent in both English and Spanish.
Four Seasons Hotels and Resorts offers what many hospitality professionals aspire to; the opportunity to build a fulfilling career with global potential and a genuine sense of pride in delivering exceptional service. We seek individuals who embody the Golden Rule – those who inherently believe in treating others as they wish to be treated. As Four Seasons aims for remarkable growth in the coming years, our most valuable assets remain our talent, with whom we maintain a strong relationship grounded in the Golden Rule. This relationship is evidenced by the numerous awards received year after year by Four Seasons on both a corporate level and through our hotels, resorts, and residences worldwide, establishing us as an undisputed 'employer of choice.'
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