Beauty Customer Service Representative in Lisbon
hace 2 semanas
Your responsibilities and impact as a Beauty Customer Service Representative will be:
- Managing consumer requests relating to information and complaints through different channels.
- Providing excellent solutions, services, products, and beauty advice in a professional, precise, and timely manner.
- Being in contact with other departments and redirecting related cases and issues to related departments.
Skills, qualifications, and interests you need to succeed in this role:
- Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.
- Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.
- Proficiency in the German language, with a minimum of C1 level proficiency.
- English language level of B2.
- Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions.
- Willingness and availability to work flexible shifts.
- Previous experience in the cosmetics and luxury industry is advantageous.
- Knowledge and hands-on experience with digital and social media platforms.
- Prior involvement in customer service roles is a plus.
What's in it for you?
Type of contract:
a long-term fixed term contract, renewable every year
Working hours:
full time (40h/week). Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule (8:00-20:00).
Salary conditions:
including free accommodation (shared flat, all bills included): € gross/month
Excluding accommodation:
€ gross/month.
For international candidates:
reimbursement of your initial flight expenses after 9 months.
airport pick up.
yearly two-way flight ticket back to your home country (within the EU).
help in paperwork, opening a bank account, etc. upon your arrival.
free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.
real career opportunities in different career paths.
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