Beauty Customer Service Representative in Lisbon

hace 2 semanas


Barcelona, Barcelona, España Blu Selection A tiempo completo

Your responsibilities and impact as a Beauty Customer Service Representative will be:

  • Managing consumer requests relating to information and complaints through different channels.
  • Providing excellent solutions, services, products, and beauty advice in a professional, precise, and timely manner.
  • Being in contact with other departments and redirecting related cases and issues to related departments.

Skills, qualifications, and interests you need to succeed in this role:

  • Exceptional communication skills, a strong sense of empathy, and a keen focus on ensuring customer satisfaction.
  • Demonstrated customer-centric approach, problem-solving abilities, and a collaborative mindset.
  • Proficiency in the German language, with a minimum of C1 level proficiency.
  • English language level of B2.
  • Solid IT skills, including the ability to efficiently utilize reporting tools for customer interactions.
  • Willingness and availability to work flexible shifts.
  • Previous experience in the cosmetics and luxury industry is advantageous.
  • Knowledge and hands-on experience with digital and social media platforms.
  • Prior involvement in customer service roles is a plus.

What's in it for you?

Type of contract:

a long-term fixed term contract, renewable every year

Working hours:

full time (40h/week). Monday to Sunday, 8 hours a day (plus one hour for lunch/dinner), on a rotational schedule (8:00-20:00).

Salary conditions:

including free accommodation (shared flat, all bills included): € gross/month

Excluding accommodation:

€ gross/month.

For international candidates:

reimbursement of your initial flight expenses after 9 months.

airport pick up.

yearly two-way flight ticket back to your home country (within the EU).

help in paperwork, opening a bank account, etc. upon your arrival.

free Portuguese lessons, cooking classes, sports activities, and social events organized by the company.

real career opportunities in different career paths.



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