Senior Customer Experience Manager, Last Mile Delivery Experience
hace 5 días
We are seeking a highly skilled Senior Customer Experience Manager to join our Amazon Spain Services, S.L.U. team in Madrid, London, Munich, or Paris. As a key member of our Last Mile Delivery Experience (LMDX) team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.
Key Responsibilities- Customer Insights: Develop a thorough understanding of customer needs related to our deliveries, using that knowledge to create metrics that drive change and enable Amazon to provide an exceptional delivery experience.
- Process Improvement: Lead complex process improvement efforts, including scope alignment with local and international teams, data analysis, and presenting results to senior management.
- Stakeholder Management: Build trustworthy relationships with multi-disciplinary stakeholders around the globe to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms.
- Continuous Improvement: Identify and own EU initiatives that will continue to optimize our highly customer-focused operational teams, driving high-performance standards and continuous improvement across the business.
- Program Management: Develop and execute weekly and monthly action plans to deliver programs as per roadmap, identifying and analyzing data to isolate issues, develop solutions, and prioritize opportunities for CX improvements.
- Advanced degree (e.g. MBA or PhD).
- BA in a Science or Logistics based discipline, with an analytical, data analysis bias would be advantageous.
- Knowledge of Lean, Six Sigma, and Kaizen techniques.
- The ideal candidate has an entrepreneurial mindset, with the tenacity to develop ideas independently and thrives in a fast-paced environment.
- Communication skills are crucial, as well as the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements, and prioritize.
- Experience working within the transportation delivery industry and a solid understanding of carrier operations are advantageous.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
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Madrid, Madrid, España Amazon Spain Services, S.L.U. A tiempo completo**Job Summary**Amazon Spain Services, S.L.U. is seeking a highly skilled Senior Customer Experience Manager to join our Last Mile Delivery Experience team. As a key member of our team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.**Key...
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Madrid, Madrid, España Amazon Spain Services, S.L.U. A tiempo completo**Job Summary**Amazon Spain Services, S.L.U. is seeking a highly skilled Senior Customer Experience Manager to join our Last Mile Delivery Experience team. As a key member of our team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.**Key...
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Madrid, Madrid, España Amazon A tiempo completoAbout the RoleThe Amazon EU Last Mile Delivery Experience (LMDX) team is seeking a Senior Customer Experience Manager to lead large-scale programs that improve the customer experience and drive measurable results.Key ResponsibilitiesCustomer Focus: Develop a thorough understanding of customer needs related to our deliveries and create metrics that drive...
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Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Key ResponsibilitiesCustomer Focus: Develop a...
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Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Key ResponsibilitiesCustomer Focus: Develop a...
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Madrid Centro, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Key ResponsibilitiesCustomer Focus: Develop a...
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Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience (LMDX) team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Key ResponsibilitiesCustomer Insights: Develop...
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Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience (LMDX) team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Key ResponsibilitiesCustomer Insights: Develop...
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