Senior Customer Experience Manager
hace 7 días
We are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.
Key Responsibilities- Customer Focus: Develop a thorough understanding of customer needs related to our deliveries and create metrics that drive change and enable Amazon to provide an exceptional delivery experience.
- Deliver Results: Lead complex process improvement efforts, including scope alignment with local and international teams, data analysis, and presenting results to senior management.
- Manage Ambiguity: Understand complex business problems and manage several competing priorities, ensuring critical projects remain visible to senior leadership and stakeholders.
- Stakeholder Management: Build trustworthy relationships with multi-disciplinary stakeholders around the globe to understand and evaluate business priorities, define shared opportunities and requirements, and establish information sharing mechanisms.
- Drive Best Practices: Identify and own EU initiatives that will continue to optimize our highly customer-focused operational teams.
- Project/program management experience, including proven ability to manage large and complicated projects with experience leading cross-functional projects.
- Results-driven individual with strong proactiveness.
- Business judgment with a track record of successfully delivering quantifiable results.
- Experience developing operational processes and technologies to drive customer experience improvement.
- A passion for insisting on high standards and a customer-centric mindset.
- Strong communication skills, including experience in facilitation across all levels.
- Highly organized, with the ability to complete a high volume of tasks and projects with little to no guidance and tight deadlines.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.
-
Madrid, Madrid, España Amazon Spain Services, S.L.U. A tiempo completo**Job Summary**Amazon Spain Services, S.L.U. is seeking a highly skilled Senior Customer Experience Manager to join our Last Mile Delivery Experience team. As a key member of our team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.**Key...
-
Madrid, Madrid, España Amazon Spain Services, S.L.U. A tiempo completo**Job Summary**Amazon Spain Services, S.L.U. is seeking a highly skilled Senior Customer Experience Manager to join our Last Mile Delivery Experience team. As a key member of our team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.**Key...
-
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleThe Amazon EU Last Mile Delivery Experience (LMDX) team is seeking a Senior Customer Experience Manager to lead large-scale programs that improve the customer experience and drive measurable results.Key ResponsibilitiesCustomer Focus: Develop a thorough understanding of customer needs related to our deliveries and create metrics that drive...
-
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleThe Amazon EU Last Mile Delivery Experience (LMDX) team is seeking a Senior Customer Experience Manager to lead large-scale programs that improve the customer experience and drive measurable results.Key ResponsibilitiesCustomer Focus: Develop a thorough understanding of customer needs related to our deliveries and create metrics that drive...
-
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Key ResponsibilitiesCustomer Focus: Develop a...
-
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Key ResponsibilitiesCustomer Focus: Develop a...
-
Senior Program Manager, EU Customer Experience
hace 4 días
Madrid, Madrid, España Mygwork A tiempo completoAbout the RoleThis is a unique opportunity to join Amazon's Customer Service team as a Senior Program Manager, focusing on the European Customer Experience. As a key member of the team, you will be responsible for driving a high-visibility Customer Service program that directly impacts the EU customer experience.Key ResponsibilitiesProgram Direction: Define...
-
Senior Program Manager, EU Customer Experience
hace 4 días
Madrid, Madrid, España Mygwork A tiempo completoAbout the RoleThis is a unique opportunity to join Amazon's Customer Service team as a Senior Program Manager, focusing on the European Customer Experience. As a key member of the team, you will be responsible for driving a high-visibility Customer Service program that directly impacts the EU customer experience.Key ResponsibilitiesProgram Direction: Define...
-
Madrid Centro, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Key ResponsibilitiesCustomer Focus: Develop a...
-
Madrid Centro, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Key ResponsibilitiesCustomer Focus: Develop a...
-
Senior Program Manager, EU Customer Experience
hace 7 días
Madrid, Madrid, España Amazon A tiempo completoJob SummaryAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team. The successful candidate will be a key member of the European Customer Service team.Key ResponsibilitiesDefine the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer...
-
Senior Program Manager, EU Customer Experience
hace 7 días
Madrid, Madrid, España Amazon A tiempo completoJob SummaryAmazon's Customer Service department is seeking an experienced Senior Program Manager to join the team. The successful candidate will be a key member of the European Customer Service team.Key ResponsibilitiesDefine the direction for the program and gain consensus and clear alignment at all levels as appropriate, within Amazon's Customer...
-
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience (LMDX) team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Key ResponsibilitiesCustomer Insights: Develop...
-
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon team. As a key member of our Last Mile Delivery Experience (LMDX) team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process improvements.Key ResponsibilitiesCustomer Insights: Develop...
-
Madrid, Madrid, España Amazon Spain Services, S.L.U. A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon Spain Services, S.L.U. team in Madrid, London, Munich, or Paris. As a key member of our Last Mile Delivery Experience (LMDX) team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process...
-
Madrid, Madrid, España Amazon Spain Services, S.L.U. A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Customer Experience Manager to join our Amazon Spain Services, S.L.U. team in Madrid, London, Munich, or Paris. As a key member of our Last Mile Delivery Experience (LMDX) team, you will be responsible for developing and implementing programs that improve both customer experience and efficiency by process...
-
Senior Product Manager
hace 7 días
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Product Manager to join our Amazon Alexa team in Spain. As a key member of our team, you will be responsible for designing and launching new experiences for Alexa that will delight millions of customers.Key ResponsibilitiesLaunch Amazon Echo devices in Spain, ensuring they exceed customer...
-
Senior Product Manager
hace 7 días
Madrid, Madrid, España Amazon A tiempo completoAbout the RoleWe are seeking a highly skilled Senior Product Manager to join our Amazon Alexa team in Spain. As a key member of our team, you will be responsible for designing and launching new experiences for Alexa that will delight millions of customers.Key ResponsibilitiesLaunch Amazon Echo devices in Spain, ensuring they exceed customer...
-
Senior Product Manager
hace 1 día
Madrid, Madrid, España Amazon Spain Services, S. L. A tiempo completoAbout the RoleAmazon Spain Services, S. L. is seeking a highly skilled Senior Product Manager to join our Alexa team in Spain. As a Senior Product Manager, you will be responsible for designing and launching new experiences for Alexa that will delight millions of customers.Key ResponsibilitiesLaunch Amazon Echo devices in Spain, ensuring they exceed customer...
-
Senior Product Manager
hace 1 día
Madrid, Madrid, España Amazon Spain Services, S. L. A tiempo completoAbout the RoleAmazon Spain Services, S. L. is seeking a highly skilled Senior Product Manager to join our Alexa team in Spain. As a Senior Product Manager, you will be responsible for designing and launching new experiences for Alexa that will delight millions of customers.Key ResponsibilitiesLaunch Amazon Echo devices in Spain, ensuring they exceed customer...
