Customer Experience Associate
hace 4 semanas
The Customer Experience Associate role at WorldStrides is responsible for delivering exceptional customer service and ensuring the accurate and efficient execution of traveler and group-based transactions. This includes managing a multitude of work streams, transactions, and deliverables that directly impact the customer journey and team performance.
Key Responsibilities
• Execute traveler and group-based transactions, including deposits, payments, cancellations, funds transfers, refunds, payment disputes, traveler record updates, and information requests.
• Collaborate with Financial Services and Payment Specialists to ensure traveler and group records are managed within established performance and productivity metrics.
• Provide consistent performance and productivity in executing customer requests via email, chat, and outbound calls.
• Collaborate with Customer Service to ensure appropriate phone line coverage.
Requirements
• Demonstrated working knowledge of WorldStrides products, services, procedures, platforms, and guidelines.
• Positive attitude, detail, and customer-oriented with good multitasking and organizational ability.
• Ability to multitask, switching between written and oral communication as needed.
• Strong attention to detail, with a focus on the customer experience and its improvement.
• Escalation management skills to provide effective resolution assistance to the Customer Support team.
What We Offer
WorldStrides is committed to providing a high-quality work environment and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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