Digital Workplace Platforms Director
hace 2 días
Planet is a technology company that's transforming the payments industry by putting the customer experience first. We help our customers deliver a better experience for guests, shoppers, and consumers everywhere. We operate in a market that continues to evolve and expand, partnering with the world's most prestigious brands across Retail and Hospitality, and with a network of Financial Services partners worldwide.
To meet consumer demands, payments must be simple, safe, and invisible. The only way to do this is to fully embed payments in the software that runs business. By combining software and payment technology, Planet is creating a world of connected commerce, that makes payments feel good.
We're growing organically, and with strong Private Equity investors, Advent International and Eurazeo, we've the financial capital and expertise to grow our capabilities and reach through acquisition.
Role OverviewThis role leads the global End-User Technology and Platform Services, known as Digital Workspace Services (DWS). You will be responsible for:
- Delivering a Seamless IT Experience
- Integrating Digital Workplace functions with Planet IT, ensuring efficient end-user services for over 3,000 global employees.
- Driving a World-Class Employee Experience
- Driving a customer-first, service-driven mindset, understanding the experience and needs of internal customers, ensuring service delivery aligns with excellence in customer experience and stakeholder requirements.
- Collaborating with key stakeholders to understand business needs, identify opportunities, and prioritize initiatives that enhance employee experience, productivity, and satisfaction.
- Leading Continual Improvement of DWS Technologies, Processes, and Operations
- Ensuring the global provision of workplace technology and Service Desk services, including projects and enhancements that reinforce outstanding service delivery.
- Ensuring Digital Workplace operations deliver effective solutions for end-users.
- Building and Maintaining Strong Relationships with Business Stakeholders
- Collaborating with project teams to introduce new DWS capabilities that add value for the business and enhance the employee experience.
- Ensuring simple, secure, and effective workplace technology solutions for end users while fostering a customer-first culture.
- Strategic Roadmap and Governance
- Developing and driving the strategic roadmap for digital workplace and collaboration initiatives, ensuring alignment with organizational goals and objectives.
- Establishing governance frameworks, policies, and standards to ensure compliance with regulatory requirements, data security protocols, and industry best practices.
- Financial and Vendor Management
- Developing and controlling the annual Opex and Capex budgets for Digital Workplace and Collaboration, ensuring the achievement of annual targets.
- Financial and budgetary accountability for the function, ensuring responsible allocation of resources.
- Continuous Improvement and Adoption
- Analyzing data and feedback to identify opportunities for optimization and continuous improvement in digital workplace capabilities.
- Leading the development of training programs, resources, and support mechanisms to promote adoption and proficiency among employees.
To be successful in this role, you will need:
- BA/BS degree in a related field or equivalent experience
- Over 5 years of experience leading global End User Compute/Digital Workplace Services in large corporate environments
- Proven ability to deliver customer-centric IT services and manage 24x7 service delivery
- Strong stakeholder and supplier management skills, including working with large/global service integrators and outsourcers
- Demonstrated expertise in IT and digital transformation, with experience in service roadmaps and best practices (ITILv4/3, Agile, ISO/IEC)
- Skilled in financial management, budget control, and crisis leadership with a focus on security and service resilience
- Excellent interpersonal, communication, and cross-functional collaboration skills
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce.
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