Clinical Research Coordinator

hace 2 días


Madrid, Madrid, España Innovative Trials A tiempo completo

About Innovative Trials, a global leader in patient recruitment and retention for clinical trials. We're committed to supporting patients through their clinical trial journey. As a Clinical Research Coordinator (Patient Support Specialist), you will play a critical role in ensuring patients receive the care, guidance, and assistance they need.

Job Purpose

This role is ideal for individuals with a strong background in clinical research who are enthusiastic about patient care and supporting clinical trial processes. You will be responsible for providing empathetic and informed support to patients and caregivers through live inbound and outbound communication.

Key Responsibilities:
  • Engage with patients and caregivers to build trust and address any barriers or concerns they face during the trial process.
  • Manage inbound and outbound communications via phone, email, and web chat while maintaining professionalism and urgency.
  • Conduct prescreening calls to determine study eligibility and liaise with study sites for follow-up.
  • Navigate helpdesk systems to track and resolve patient queries efficiently.
  • Provide timely reporting on patient queries, prescreening outcomes, and site follow-ups.
Requirements:
  • Nursing degree or background.
  • At least two years of relevant clinical research experience.
  • Current GCP certification and familiarity with country-specific data privacy regulations.
  • Exceptional communication skills in English and local languages (verbal, written, and listening).
  • Proficiency in tools like Google Workspace, Microsoft Office, and video conferencing platforms.
What We Can Provide:

We offer a competitive salary of $45,000 - $60,000 per year, flexible working hours, and reimbursement for travel expenses. Comprehensive onboarding and training tailored to assigned studies. Mental Health First Aid certification is a plus. Extensive knowledge of local healthcare systems is highly desirable.



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