Clinical Research Coordinator

hace 3 semanas


Madrid, Madrid, España Innovative Trials A tiempo completo

About Us: Innovative Trials is a global leader in patient recruitment and retention for clinical trials with opportunities to work on flexible, contract basis. We're committed to making a difference by supporting patients through their clinical trial journey, ensuring they receive the care, guidance, and assistance they need.

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We are currently seeking a passionate and skilled Clinical Research Coordinator - Patient Support Specialist to join our team.

This role is ideal for independent individuals who have a strong background in clinical research and are enthusiastic about patient care and supporting clinical trial processes. As a key member of our team, you will play a critical role in supporting patients participating in clinical trials.

Key Responsibilities:

  • Provide empathetic and informed support to patients and caregivers through live inbound and outbound communication.

  • Guide participants through prescreening processes to determine initial eligibility.

  • Act as a liaison between patients, clinical sites, and other stakeholders to ensure a seamless and supportive clinical trial experience.

  • Engage with patients and caregivers to build trust and address any barriers or concerns they face during the trial process.

  • Manage inbound and outbound communications via phone, email, and web chat while maintaining professionalism and urgency.

  • Conduct prescreening calls to determine study eligibility and liaise with study sites for follow-up.

  • Navigate helpdesk systems to track and resolve patient queries efficiently.

  • Provide timely reporting on patient queries, prescreening outcomes, and site follow-ups.

  • Support sites by improving communication and promoting effective use of recruitment and retention tools.



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