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About the Position:
We are looking for a Technical Support Specialist to join our team in Bilbao, Spain. The ideal candidate will have a solid understanding of desktop support principles and be able to work independently in a fast-paced environment. Key responsibilities include providing technical support, troubleshooting, and IT assistance to end users, as well as collaborating with the IT team to resolve and escalate issues as needed.
Responsibilities:
- Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain desktop systems, laptops, and peripherals.
- Ensure system updates and security.
Requirements:
- 2+ years of experience in Desktop Support or similar roles.
- Strong experience with Windows OS, Mac OS, and Linux environments.
- Proficient with remote desktop tools and troubleshooting techniques.
- Experience with networking protocols (TCP/IP, DNS, DHCP).
- Strong knowledge of MS Office Suite and other productivity software.
- Expertise in hardware diagnostics, repair, and replacements.
- Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
- Familiar with ITIL processes for incident, problem, and change management.
- Strong communication skills, with the ability to explain technical issues to non-technical users.
