Sales Support Specialist
hace 3 semanas
Axalta is a leading coatings company that invests in innovative solutions to protect products and add dimension and beauty with colorful finishes. With a vast portfolio of brands, Axalta plays a crucial role in modernizing infrastructure and enabling electric and autonomous vehicles.
About the RoleWe are seeking a Sales Support Specialist to join our team in Asturias. As a Sales Support Specialist, you will provide service information to external customers, manage offers, contracts, or pricing processes, and ensure customer satisfaction.
Responsibilities- Develop in-depth knowledge of assigned tasks, including research, data analysis, and accounting functions.
- Filter out important market and customer information and distribute it using CRM systems.
- Interact with internal partners to understand customer requirements and commitments.
- Drive adoption of digital solutions at customers and support reporting for issues.
- Perform standard Customer and Price Master Data Maintenance activities in SAP and Salesforce.com CRM system.
- Have an understanding of cash collection processes and resolve open credit issues with customers.
- Set up, handle, and reconcile rebates and commissions.
- Perform quality control checks and take corrective actions.
- Follow desk procedures/policies in compliance with SOX, ISO, and other requirements.
- Execute controls or maintain documents needed for evidence.
- Perform active follow-up on sales versus forecast and interact with customers to get a better understanding of variations.
- Bachelor's degree in Finance, Accounting, Business Administration, or related fields.
- Minimum of 2-3 years in a Sales Support or Customer Service role.
- Superior problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Experience working in an international environment.
- Strong Microsoft Office skills, strong knowledge of SAP and/or Salesforce.
- Focused, organized, results-oriented, decision maker, and self-motivated individual.
- Fluent in Dutch and English/Spanish.
$40,000 - $60,000 per year, depending on experience.
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