Technical Support Lead

hace 3 semanas


Oviedo, Asturias, España Cepat Kredit Financing Inc. A tiempo completo
Job Title: Technical Support Lead - IT Infrastructure Specialist

Cepat Kredit Financing Inc. is seeking an experienced Technical Support Lead to manage the day-to-day operations of our technical support team.

About the Role

This is a full-time position responsible for overseeing the technical support team in resolving hardware, software, and network issues. The successful candidate will have strong leadership skills, excellent communication abilities, and a proven track record in technical support.

Key Responsibilities
  • Lead the technical support team in troubleshooting, diagnosing, and resolving hardware, software, and network issues.
  • Manage and prioritize support tickets to ensure timely resolution based on severity and impact.
  • Maintain an up-to-date knowledge base for common problems and solutions.
  • Oversight of installations, updates, and patches for software and hardware as needed.
  • Provide reports on team performance, ticket resolution times, and user satisfaction to management.
Requirements

To be considered for this role, you should possess:

  • A graduate degree in Information Technology, Computer Science, or a related field.
  • Proven experience as a Technical Support Lead or 3+ years' experience in technical support, help desk, or IT administration roles.
  • Strong knowledge of Windows and MacOS.
  • Familiarity with remote support tools, network monitoring, and ticketing systems.
  • In-depth knowledge of IT infrastructure, systems, and networking.
  • Strong analytical and problem-solving skills.
  • Ability to communicate complex technical concepts to non-technical users.
  • Experience with ticketing systems and remote support tools.
  • Strong organizational skills with the ability to manage multiple tasks and priorities.
  • Excellent leadership skills and the ability to motivate a team.
  • Proactive approach to identifying potential issues and preventing problems.
  • Ability to work under pressure and meet deadlines.
  • Effective delegation and prioritization skills.
Estimated Salary Range: $80,000 - $110,000 per annum
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