Content and Customer Experience Manager
hace 3 semanas
Job Summary:
We are seeking a highly skilled Content and Customer Experience Manager to join our team at Abbvie. As a key member of our Customer Excellence department, you will be responsible for leading omnichannel content and customer journey orchestration excellence across our organization.
Key Responsibilities:
- Develop and execute a content strategy that supports business objectives and enhances the customer experience.
- Lead the creation and implementation of omnichannel content and customer journey orchestration plans.
- Collaborate with marketing and sales teams to ensure consistency and satisfaction across all touchpoints.
- Monitor and analyze performance metrics, making recommendations for improvement.
- Stay up-to-date on industry trends and best practices, applying them to Abbvie's omnichannel strategy.
Requirements:
- Bachelor's degree in Marketing, Communications, Business, or related field.
- 5+ years of experience in digital marketing and customer experience, with a focus on omnichannel content management and customer journeys.
- Deep knowledge of customer experience and marketing automation.
- Excellent communication and analytical skills, with the ability to work in a team and make data-driven decisions.
What We Offer:
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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