Content and Customer Experience Manager

hace 3 semanas


Madrid, Madrid, España Abbvie A tiempo completo

Job Summary:

We are seeking a highly skilled Content and Customer Experience Manager to join our team at Abbvie. As a key member of our Customer Excellence department, you will be responsible for leading omnichannel content and customer journey orchestration excellence across our organization.

Key Responsibilities:

  • Develop and execute a content strategy that supports business objectives and enhances the customer experience.
  • Lead the creation and implementation of omnichannel content and customer journey orchestration plans.
  • Collaborate with marketing and sales teams to ensure consistency and satisfaction across all touchpoints.
  • Monitor and analyze performance metrics, making recommendations for improvement.
  • Stay up-to-date on industry trends and best practices, applying them to Abbvie's omnichannel strategy.

Requirements:

  • Bachelor's degree in Marketing, Communications, Business, or related field.
  • 5+ years of experience in digital marketing and customer experience, with a focus on omnichannel content management and customer journeys.
  • Deep knowledge of customer experience and marketing automation.
  • Excellent communication and analytical skills, with the ability to work in a team and make data-driven decisions.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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